Frustrated Seller Seeking Help: Amazon Holding My Entire Inventory Hostage Over One ASIN
Hello Seller Community,
I’m writing this out of sheer frustration with Amazon’s handling of my account and inventory. I’ve come to the point where I no longer wish to sell on Amazon, but I need their cooperation to get my inventory back.
Here’s My Story:
This nightmare started when Amazon flagged a single ASIN in my inventory due to authenticity concerns. I immediately submitted all the requested documentation, including supplier invoices, contact information, and proof of legitimacy for the flagged ASIN. Despite my efforts, Amazon has yet to resolve the issue or even respond meaningfully.
Now, Amazon has gone a step further by refusing to release my entire inventory, including:
Branded products: My private-label baby hooded towels, which I own and have all supporting documentation for.
Generic products: Unbranded items sourced from reputable suppliers in China, with clear documentation provided.
Why I’m Devastated:
A Single ASIN Issue: The authenticity concern was for just one ASIN, yet Amazon unfairly holds all my inventory hostage.
Ongoing Fees: Amazon continues to charge me storage fees for inventory I cannot sell, access, or retrieve, despite my repeated removal requests.
Significant Losses: I’ve lost a lot due to this situation, and while I understand I may not recover everything, getting my inventory back could help cushion my losses as I transition to other platforms.
My Request to Amazon:
At this point, I no longer want to sell on Amazon. All I want is for them to release my remaining inventory so I can salvage my business by selling on other platforms. I have requested that they send my inventory to my office, but they have yet to act on this.
Calling on the Community:
Has anyone successfully gotten Amazon to release inventory in a similar situation?
What steps can I take to ensure Amazon stops charging storage fees and fulfills my removal request?
Amazon’s lack of responsiveness and unwillingness to return my inventory is crushing my business and making it impossible for me to move forward. I’ve lost so much already, but recovering my inventory would help me start anew.
I truly hope someone here can offer advice or guidance on how to deal with this situation. Thank you for taking the time to read my story, and I hope it can also serve as a cautionary tale for others.
Sincerely,
JOOWES STORE
Frustrated Seller Seeking Help: Amazon Holding My Entire Inventory Hostage Over One ASIN
Hello Seller Community,
I’m writing this out of sheer frustration with Amazon’s handling of my account and inventory. I’ve come to the point where I no longer wish to sell on Amazon, but I need their cooperation to get my inventory back.
Here’s My Story:
This nightmare started when Amazon flagged a single ASIN in my inventory due to authenticity concerns. I immediately submitted all the requested documentation, including supplier invoices, contact information, and proof of legitimacy for the flagged ASIN. Despite my efforts, Amazon has yet to resolve the issue or even respond meaningfully.
Now, Amazon has gone a step further by refusing to release my entire inventory, including:
Branded products: My private-label baby hooded towels, which I own and have all supporting documentation for.
Generic products: Unbranded items sourced from reputable suppliers in China, with clear documentation provided.
Why I’m Devastated:
A Single ASIN Issue: The authenticity concern was for just one ASIN, yet Amazon unfairly holds all my inventory hostage.
Ongoing Fees: Amazon continues to charge me storage fees for inventory I cannot sell, access, or retrieve, despite my repeated removal requests.
Significant Losses: I’ve lost a lot due to this situation, and while I understand I may not recover everything, getting my inventory back could help cushion my losses as I transition to other platforms.
My Request to Amazon:
At this point, I no longer want to sell on Amazon. All I want is for them to release my remaining inventory so I can salvage my business by selling on other platforms. I have requested that they send my inventory to my office, but they have yet to act on this.
Calling on the Community:
Has anyone successfully gotten Amazon to release inventory in a similar situation?
What steps can I take to ensure Amazon stops charging storage fees and fulfills my removal request?
Amazon’s lack of responsiveness and unwillingness to return my inventory is crushing my business and making it impossible for me to move forward. I’ve lost so much already, but recovering my inventory would help me start anew.
I truly hope someone here can offer advice or guidance on how to deal with this situation. Thank you for taking the time to read my story, and I hope it can also serve as a cautionary tale for others.
Sincerely,
JOOWES STORE
0 replies
Seller_LyYw7fQRKc5G7
If you can not provide an invoice (see seller university for what they seek) then your remaining option is arbitration.
Arbitration information is in the Amazon Sellers Business Solutions Agreement(seller terms of service) in section 18.
Seller_4zBzdtgCyS9EI
So you sent them commercial invoices from a brand approved, B2B only, wholesale distributor and a brand LOA authorizing you to retail that brand on Amazon?
Or, if brand registry (your brand) you send them also the manufacturing agreement and rebranding authorization?
Roxy_Amazon
Hello @Seller_uaAxEWzTmG3Ya,
Your frustration regarding the inventory situation is completely understandable, particularly with the cascading consequences from a single ASIN flag. The impact on your business operations and the ongoing storage fees certainly add significant pressure to an already challenging situation.
My Request to Amazon:
At this point, I no longer want to sell on Amazon. All I want is for them to release my remaining inventory so I can salvage my business by selling on other platforms. I have requested that they send my inventory to my office, but they have yet to act on this.
To provide you with the most effective assistance for your inventory release request, I'd like to know:
Have you already created a case with Seller Support specifically for FBA inventory removal? If you have an open case number, sharing it would allow us to expedite this matter with the appropriate team and work towards resolving your situation.
The combination of your private-label baby hooded towels and generic products being held, along with continuous storage fees, requires immediate attention. Having this case information will help ensure we're taking the most direct path toward resolving this for you.
For more information please visit the page FBA inventory.
Thank you for bringing this to the seller community's attention. We're here to provide additional guidance as needed, and your experience serves as valuable insight for other sellers facing similar challenges. Please share the requested information so we can better assist you with your next steps.
Best,
-Roxy
