Hello Everyone,

I received an email from Amazon stating:

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral.amazon.com/gp/help/201165970

-- "Policies and Agreements":

https://sellercentral.amazon.com/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/gp/help/1791

I submitted the possibly required documents. However, they did not accept the confirmation of order which I only have since the brand (Rhode) did not provide an invoice.

"We received your submission but currently do not have enough information to address the issues on your account.

We cannot accept an order confirmation as an invoice unless it contains an order confirmation number and/or shipment tracking number, in addition to purchaser and supplier information.

Please send the following information for the items listed at the end of this email:

-- Supplier information, including name, phone number, address, and website

-- Buyer information, including name, phone number, address, and website

-- Item descriptions, where the affected ASINs can be highlighted or circled to help with our review.

-- Item quantities

-- Invoice date (must be issued in the last 365 days)

I sent every documents related to my purchased and an appeal letter but same reply I am receiving "do not have enough information to reactivate your account at this time" I emailed the brand to ask them if they can issue an invoice but they said only order confirmation email they can provide.

Could anyone please help me to resolve this issue so that my account can be activated soon as possible?

Thanks,

Mari