Accidentally "Acknowledged" violation, any way to reverse it?
I am a new seller that has received a violation on my brand's product listing that I promptly tried to correct. But according to Amazon support, in the process of trying to appeal it, I accidentally "acknowledged" the violation instead. This apparently means that I can no longer sell my brand's product on Amazon. I called Account Health Support to appeal it, and they said to wait for the internal team's second review. It's been 15 days now, and I haven't heard any updates.
Has anyone had any experience with reversing an "acknowledgement"? Is there anything else I can do? This is a product and brand I've invested a lot of time and money into over the past 3 years and to hear it will be blocked from ever listing again on Amazon due to a misunderstanding has been a very stressful experience. Thank you for any advice.
Accidentally "Acknowledged" violation, any way to reverse it?
I am a new seller that has received a violation on my brand's product listing that I promptly tried to correct. But according to Amazon support, in the process of trying to appeal it, I accidentally "acknowledged" the violation instead. This apparently means that I can no longer sell my brand's product on Amazon. I called Account Health Support to appeal it, and they said to wait for the internal team's second review. It's been 15 days now, and I haven't heard any updates.
Has anyone had any experience with reversing an "acknowledgement"? Is there anything else I can do? This is a product and brand I've invested a lot of time and money into over the past 3 years and to hear it will be blocked from ever listing again on Amazon due to a misunderstanding has been a very stressful experience. Thank you for any advice.
0 replies
Atlas_Amazon
Hello @Seller_rbvxIsXcdgsbm
Thank you for the information provided regarding the issue that occurred with your listing. I understand that you did take the acknowledgement path on one of your listings. This action does remove the violation from the account health page with the expectation that the product can no longer be listed. You mention having a second review with our team, could you provide more information regarding this? Have they provided any new details or information to you as of now?
The only way that our team can explore the option to reinstate the listing is if they are able to receive valid disputing information to the original concern. Without verifiable documentation or details, we cannot guarantee a favorable outcome to this situation. We do encourage you to continue to refer to this thread with any additional questions or updates you have regarding the listing.
Best,
Atlas
