Can't do anything without this cookie message
Hi,
Trying to go through an entity change (the account technically isn't changing hands, we've just changed company name, bank etc), I finally thought we were getting somewhere yesterday after months of issues with it. Have gone on to check today and every page I go to, even the help page, says this and it's just blank white
"On Seller Central, we only use cookies and similar tools (collectively, ‘cookies’) to provide services to you, including authenticating you and preserving your settings. Other Amazon sites and services may use cookies for additional purposes; to find out more about how Amazon uses cookies, please read the Amazon Cookies Notice."
I've deleted cookies just in case. Sometimes if I click on a page it'll come up with the message
"Invalid Charge Method
You must update your existing credit card information or add a new credit card to regain full access to this seller account."
I did this yesterday but whatever, can do it again but when I press "View Charge Method", to update the card I get the above cookie message.
Tried a different browser and same thing.
Any ideas?
Thank you.
Can't do anything without this cookie message
Hi,
Trying to go through an entity change (the account technically isn't changing hands, we've just changed company name, bank etc), I finally thought we were getting somewhere yesterday after months of issues with it. Have gone on to check today and every page I go to, even the help page, says this and it's just blank white
"On Seller Central, we only use cookies and similar tools (collectively, ‘cookies’) to provide services to you, including authenticating you and preserving your settings. Other Amazon sites and services may use cookies for additional purposes; to find out more about how Amazon uses cookies, please read the Amazon Cookies Notice."
I've deleted cookies just in case. Sometimes if I click on a page it'll come up with the message
"Invalid Charge Method
You must update your existing credit card information or add a new credit card to regain full access to this seller account."
I did this yesterday but whatever, can do it again but when I press "View Charge Method", to update the card I get the above cookie message.
Tried a different browser and same thing.
Any ideas?
Thank you.
0 replies
Seller_ZMy7pYhMKsTu5
Might have asked a bit premature.
Got back in, but had to fill out the primary contact/beneficial owner section and resubmit for verification.
One of these days, we'll be back on Amazon even though we got the emails this morning saying we were back verified and bank/charge method was fine....
Seller_ZMy7pYhMKsTu5
@Julia_AmznGot the same email today as above.
I genuinely don't know what else I can do. They got an answer the first time around over a week ago!
Years on Amazon all down the pan because of this. I've asked a hundred times how do I complain, so I'm asking again, how do I complain? This is ridiculous!
Seller_ZMy7pYhMKsTu5
Just keeping the trail going that there is still no reply or updates.
Forcing another long standing seller off the platform.
Julia_Amzn
Hello @Seller_ZMy7pYhMKsTu5,
I will transfer this thread to the Account Health category, where you will receive further support.
Regards,
Julia.
