copyright infringement
We are a manufacturer company and have our brand. We have also brand registration in Amazon. But we got "copyright infringement" from the same company twice. The first time we supply all documents about our brand and registration to amazon they accepted and reactived our products. But after a month the same company claimed the same copyright infringement again and our account have the risk of deactivation. I would like to know why we couldn't solve this problem? I need more help.
copyright infringement
We are a manufacturer company and have our brand. We have also brand registration in Amazon. But we got "copyright infringement" from the same company twice. The first time we supply all documents about our brand and registration to amazon they accepted and reactived our products. But after a month the same company claimed the same copyright infringement again and our account have the risk of deactivation. I would like to know why we couldn't solve this problem? I need more help.
0 replies
Emet_Amazon
Hello @Seller_VgIBESyzeYols,
Thank you for posting your concerns with a copyright infringement complaint. I do have a few questions to better understand your situation.
As you mentioned, you had previously appealed a similar concern from the same rights owner. The question I have would be is if the complaints are similar or if they were for different reasons?
I would advise showing proof of compliance with our copyright policy. Are you the owner of the copyright materials associated to your product and listing?
Have you already appealed the situation, if so what did you provide as proof?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
