How to avoid automatic replacements?
Sometimes customers place a replacement order for a package that was "damaged" and then once they place the package at the post office or UPS store, we see a replacement in our orders that is $0 charged to the customer. The customer then sent us a package that was mishandled by the customer and we lost the product and the shipment.
For example, we sent a live plant which we explained in the product listing and our plant care sheet, that the plant cannot be placed in soil but people do it anyway and then sent us the damaged plant.
How can avoid sending the replacement until I get the other plant back?
How can I stop those free replacements from happening?
We sell live plants and people need to take care of them. It is not our fault if they do not follow the instructions and kill the plants.
How to avoid automatic replacements?
Sometimes customers place a replacement order for a package that was "damaged" and then once they place the package at the post office or UPS store, we see a replacement in our orders that is $0 charged to the customer. The customer then sent us a package that was mishandled by the customer and we lost the product and the shipment.
For example, we sent a live plant which we explained in the product listing and our plant care sheet, that the plant cannot be placed in soil but people do it anyway and then sent us the damaged plant.
How can avoid sending the replacement until I get the other plant back?
How can I stop those free replacements from happening?
We sell live plants and people need to take care of them. It is not our fault if they do not follow the instructions and kill the plants.
0 replies
Seller_WAZNnMBpd99sI
How can avoid sending the replacement until I get the other plant back?
How can I stop those free replacements from happening?
Cancel.
maybe consider informing Amazon's Customer that due to the amazingly high level of fraud on Amazon, you are happy to issue the appropriate refund in line with Amazon Return and Refund Policies, and that they can of course, wait for that process to be completed before ordering.
or they can simply re-order immediately.
half the time its simply fraud on free reship orders.
much of the rest is that Amazon's Customer ordered the wrong thing in the first place, and thinks we are going to send something other than that on the "free" replacement order for the exact same item?
Don't play that losing game.
No free replacement orders.
Quincy_Amazon
Hello @Seller_6bsxKLlsfgTmU
Thank you for posting your inquiry to the Forums.
When a buyer requests a free replacement for their damaged, defective, or materially different seller-fulfilled return through the Your Orders page on Amazon, we'll create a zero-value instant replacement order that you must fulfill upon receiving the replacement request. The buyer has 30 days to return the original item from the time the replacement order was shipped, using the provided Amazon prepaid return label.
To protect you from bad returns, you’ll be able to file for reimbursements in cases where the condition of the original product is used or damaged by the buyer, or materially different from what was sent to the buyer. This can be filed via a SAFE-T Claim. Please feel free to review this help page for more details on SAFE-T Claims.
Regards,
Quincy_Amazon
