Orders gone to zero beacuse checkout page is giving error
RECIEVING NO ORDERS BECAUSE ERROR SHOWING IT IS RUSH HOUR AND TRAFFIC IS PILING UP ON THIS PAGE.. RECIEVING THIS ERROR ON ALL MY CATALOGS AND PRODUCTS.. ANY RESOLVES?
8 replies
Roberto_Amazon
Hey there! @Seller_9wTf8c1IrEfwq
Thank you for bringing this matter into our attention. Are you still observing this issue? Is it your entire inventory experiencing this issue? or just one item?
If you are still having this issue, please share the case ID here.
Regards,
Seller_9wTf8c1IrEfwq
Yes, I am experiecing this with the entire catalog. No orders received for more than 3 weeks now. I have created multiple tickets and did not get any resolution. This is the latest case id 11054956762. Please resolve this. Thanks.
Roberto_Amazon
Hello! @Seller_9wTf8c1IrEfwq
Sorry for the delay. I see that the case in question has been resolved and the ASINs you provided are now buyable.
Let me know if you need further support.
Regards,
Seller_Op0xJB5wjqvWL
Hello @Roberto_Amazon. I have been facing the same issue over the last 15 days . i raised case but there is no solution . i have no sales because of this Rush Hour error . Please help me . no one is helping me . my business is at danger . i have no earning from the last 15-20 days . Please fix the error .
Roberto_Amazon
@Seller_Op0xJB5wjqvWL I am sorry to hear that. I've seen this issue before, it is complex to solve, and the resolution often looks different for each seller.
Please provide me the case ID to understand where your issue stands and determine if we can take it further.
Regards,
Seller_Op0xJB5wjqvWL
The case id is 11168867082 . Please please please help me . i am bagging infont of you . it's been almost 20 days i have no orders because of this Error . No body is listing to me , neither seller support . They are keep telling me to wait and wait . Please don't do discrimination with sellers . Please call your tech team and solve it , otherwise it will take even longer time as i can see .
Roberto_Amazon
@Seller_Op0xJB5wjqvWL Thank you for the information. I can see that this is being actively worked on, I have contacted our Support team to follow up on this.
I will contact you back once I have an update.
Regards,
Roberto
Roberto_Amazon
@Seller_Op0xJB5wjqvWL
Thanks for the patience. We have received an update that the error should now be resolved, please double-check on your end.
Regards,
Roberto
