Amazon held our balance for 7 Months
We haven't been paid on Amazon in the last 7 months. Our account has also been healthy for the duration of the time we haven't been paid (currently at 702/1000). We contacted Amazon NUMEROUS times about this issue. For example, when I contacted them back in October, they wrote:
"The factors, data, and transactions we use to calculate the funds reserved from a specific settlement are part of Amazon's risk management systems.
We do not publish data on, or expose the rules by which we calculate, reserves for a particular settlement.
The amount that we have reserved will always appear in your unavailable balance, and we will always release reserved funds to you as soon as any risk arising from these orders has passed."
They said they didn't pay us for 7 months because of their algorithm. What does that even mean if our account has been healthy during that time?
I contacted Amazon seller support yet again earlier this week, and after a 30 minute call with seller support, they said they transferred the case to the internal team which could only be reached by email... But, there's no timeline or updates when this issue will be resolved. If any Amazon employees are reading this, can you please escalate this issue and get it resolved ASAP so we can get paid and continue to operate our business?
CASE ID: 14635259061
Amazon held our balance for 7 Months
We haven't been paid on Amazon in the last 7 months. Our account has also been healthy for the duration of the time we haven't been paid (currently at 702/1000). We contacted Amazon NUMEROUS times about this issue. For example, when I contacted them back in October, they wrote:
"The factors, data, and transactions we use to calculate the funds reserved from a specific settlement are part of Amazon's risk management systems.
We do not publish data on, or expose the rules by which we calculate, reserves for a particular settlement.
The amount that we have reserved will always appear in your unavailable balance, and we will always release reserved funds to you as soon as any risk arising from these orders has passed."
They said they didn't pay us for 7 months because of their algorithm. What does that even mean if our account has been healthy during that time?
I contacted Amazon seller support yet again earlier this week, and after a 30 minute call with seller support, they said they transferred the case to the internal team which could only be reached by email... But, there's no timeline or updates when this issue will be resolved. If any Amazon employees are reading this, can you please escalate this issue and get it resolved ASAP so we can get paid and continue to operate our business?
CASE ID: 14635259061
0 replies
Seller_4zBzdtgCyS9EI
mazon may hold your payment for over 14 days,, as an “account level reserve.”
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
On a personal note:
Your feedbacks show a history of canceled orders, orders marked shipped even, and THEN canceled )Violations)
It shows signs of late shipments, having packages marked shipped but not actually reaching the carrier until several days later
I am sure there are other violations.....
