I hope this message finds you well. I am writing to bring to your attention a concerning situation regarding an order with Order ID 171-1101451-2369144. I received this return on January 31st, and the customer initiated a return request on January 21st. Typically, refunds are processed promptly after the return pick-up, but unfortunately, this has not been the case with my order.

This particular order is significant as it was my first one, and despite the return being received on January 31st, the refund has not been issued to the customer yet. Furthermore, I encountered difficulties in filing a safety claim for this order.

On February 7th, I reached out to Seller Support with Case ID 9498311752, and I spoke with an associate named Diksha C. During the call, I explained the entire situation to her. She suggested that I issue a manual refund, a process I was not familiar with. Diksha C guided me through the steps, and she also provided a seller note, visible on the right side of the order details page, explaining that the manual refund was necessary because the auto-authorized refund did not take place.

I followed her instructions diligently, and at the end of our call, I requested that she send an email summarizing the details discussed and update the case log for documentation purposes. However, the email I received contained information not discussed during the call,

I kindly request your urgent assistance in thoroughly investigating this issue. I have already provided the case ID (9498311752), and I am confident that a review of the call records between Diksha C and me will reveal the discrepancies in the information provided during the call and the subsequent email.

I believe that the advice given by the Seller Support associate has led to this wrong advice and the Seller has taken a big loss because of this t, and I request a fair and just resolution to ensure that the refund is appropriately issued to the customer. Your prompt attention to this matter is highly appreciated.

we also send you some proofs

also, you safety policy says that you only file a safety claim in 15 calendar days when return to the seller is marked but in my case the return to the seller marked but i am unable to file safety claim

.Through various internal investigations, it has now been confirmed that the manual refund was indeed initiated by your seller support. You can check some investigation case IDs like - 9519543052, 9515045812, and 9512197822. In all these case IDs, after internal team investigations, it has been clearly mentioned that the refund was initiated by your seller support. In this case, I'd also suggest that I re-appeal on the safety claim or email the safety team to explain my problem that the refund was done by your seller support they suggest mentioning this investigation. I have made numerous appeals on the safety claim, but I have not received any replies or investigations.