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Seller_tqIlircEmv6st

Editing an answer to a customer question

I received an email from Amazon that a customer had a question and answered the question. I made an error in the answer. How do you edit your answer?

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2 replies
Manage Buyer Experience
Tags:Buyer messages, Buyer product questions
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Seller_tqIlircEmv6st

Editing an answer to a customer question

I received an email from Amazon that a customer had a question and answered the question. I made an error in the answer. How do you edit your answer?

Manage Buyer Experience
Tags:Buyer messages, Buyer product questions
10
171 views
2 replies
Reply
0 replies
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Seller_ENBrTBTSn3PDq
In reply to: Seller_tqIlircEmv6st's post

All messages from customers should show up in your buyer messages.

Click on Buyer Messages in Seller Central and reply back to the buyer using a follow-up message.

Don't worry about the message already sent. Just clarify everything in a second message.

10
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Danika_Amazon
In reply to: Seller_tqIlircEmv6st's post

Hi @Seller_tqIlircEmv6stand thanks for reaching out. It sounds like the communications you're describing with your customer happened via email--not on Amazon itself, where they'd display publicly. Is that correct?

If so, @Seller_ENBrTBTSn3PDqhas provided you with good guidance (thank you!). You can't edit an email once it's been sent, but sending a follow-up correction should suffice.

Please let me know if you have any further comments or questions--I'm always happy to help.

Thanks again,

- Danika

10
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user profile
Seller_tqIlircEmv6st

Editing an answer to a customer question

I received an email from Amazon that a customer had a question and answered the question. I made an error in the answer. How do you edit your answer?

171 views
2 replies
Manage Buyer Experience
Tags:Buyer messages, Buyer product questions
10
Reply
user profile
Seller_tqIlircEmv6st

Editing an answer to a customer question

I received an email from Amazon that a customer had a question and answered the question. I made an error in the answer. How do you edit your answer?

Manage Buyer Experience
Tags:Buyer messages, Buyer product questions
10
171 views
2 replies
Reply
user profile

Editing an answer to a customer question

by Seller_tqIlircEmv6st

I received an email from Amazon that a customer had a question and answered the question. I made an error in the answer. How do you edit your answer?

Manage Buyer Experience
Tags:Buyer messages, Buyer product questions
10
171 views
2 replies
Reply
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Seller_ENBrTBTSn3PDq
In reply to: Seller_tqIlircEmv6st's post

All messages from customers should show up in your buyer messages.

Click on Buyer Messages in Seller Central and reply back to the buyer using a follow-up message.

Don't worry about the message already sent. Just clarify everything in a second message.

10
user profile
Danika_Amazon
In reply to: Seller_tqIlircEmv6st's post

Hi @Seller_tqIlircEmv6stand thanks for reaching out. It sounds like the communications you're describing with your customer happened via email--not on Amazon itself, where they'd display publicly. Is that correct?

If so, @Seller_ENBrTBTSn3PDqhas provided you with good guidance (thank you!). You can't edit an email once it's been sent, but sending a follow-up correction should suffice.

Please let me know if you have any further comments or questions--I'm always happy to help.

Thanks again,

- Danika

10
Follow this discussion to be notified about new activity
user profile
Seller_ENBrTBTSn3PDq
In reply to: Seller_tqIlircEmv6st's post

All messages from customers should show up in your buyer messages.

Click on Buyer Messages in Seller Central and reply back to the buyer using a follow-up message.

Don't worry about the message already sent. Just clarify everything in a second message.

10
user profile
Seller_ENBrTBTSn3PDq
In reply to: Seller_tqIlircEmv6st's post

All messages from customers should show up in your buyer messages.

Click on Buyer Messages in Seller Central and reply back to the buyer using a follow-up message.

Don't worry about the message already sent. Just clarify everything in a second message.

10
Reply
user profile
Danika_Amazon
In reply to: Seller_tqIlircEmv6st's post

Hi @Seller_tqIlircEmv6stand thanks for reaching out. It sounds like the communications you're describing with your customer happened via email--not on Amazon itself, where they'd display publicly. Is that correct?

If so, @Seller_ENBrTBTSn3PDqhas provided you with good guidance (thank you!). You can't edit an email once it's been sent, but sending a follow-up correction should suffice.

Please let me know if you have any further comments or questions--I'm always happy to help.

Thanks again,

- Danika

10
user profile
Danika_Amazon
In reply to: Seller_tqIlircEmv6st's post

Hi @Seller_tqIlircEmv6stand thanks for reaching out. It sounds like the communications you're describing with your customer happened via email--not on Amazon itself, where they'd display publicly. Is that correct?

If so, @Seller_ENBrTBTSn3PDqhas provided you with good guidance (thank you!). You can't edit an email once it's been sent, but sending a follow-up correction should suffice.

Please let me know if you have any further comments or questions--I'm always happy to help.

Thanks again,

- Danika

10
Reply
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