Shipping charges for returns
It seems we can no longer file a Safe-T to recoup shipping charges on returns. Are all FBM returns now free???
Shipping charges for returns
It seems we can no longer file a Safe-T to recoup shipping charges on returns. Are all FBM returns now free???
0 replies
Xander_Amazon
Let me clarify the current situation regarding FBM return shipping charges:
Return Shipping Cost Recovery:
- While Safe-T claims for shipping charges have changed, FBM returns are not automatically free
- Sellers can still deduct appropriate return shipping costs from refunds when allowed by policy
- The method of recovery has been updated in line with current marketplace policies
What You Can Do:
- Review your return policy settings in Seller Central
- Ensure your return policies clearly state shipping cost responsibilities
- Document all return-related shipping expenses
- Apply appropriate deductions during the refund process when permitted