Account deactivated help
Account deactivated help
Account deactivated help
Account deactivated help
37 replies
Seller_OvL8C4BJWiuS9
Need a lot more information. Post your deactivation notice.
Seller_kIukTwdhvntAp
" Account deactivated help "
The psychics are at a convention on Mars. If you want help you need to provide at least a CLUE as to what happened.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_OlZCwJLZy9Q5w
Amazon should change there policy to hold fund I think if account is deactivated but amazon can't take our money if we fulfilled all our orders I think after 3 month amazon should release the payment to the seller.
Seller_kIukTwdhvntAp
" I think after 3 month amazon should release the payment to the seller."
IF they can prove authenticity that will probably happen BUT at this point they have failed to even come close to providing the needed documents.
In fact, it has the appearance that they were willing to doctor some items when they suggested this --
"So can i upload new invoice?
Means invoice date will be today or tomorrow... It will be ok? "
HOW would they get a 'new invoice' dated the same/next day when they have not done so in the preceding weeks?
Again, there is no 'get out of jail free' system on Amazon. You furnish actual proof or your account, your inventory, and, the money in the account remain locked up.
Seller_OlZCwJLZy9Q5w
if they want proof of delivery and we all know after 3 month all the delivery data is venished from USPS and after each and every document we provided to amazon is always insufficient to activate a account
I think once amazon deactivate anyone's account it can never activate again.
Atlas_Amazon
Hello @Seller_eD7OwiGxG2Zis
Account deactivated help
Thank you for the information provided regarding your account status. I understand your account has been impacted, and you are in need of assistance in resolving the issues. As mentioned by @Seller_OvL8C4BJWiuS9and @Seller_kIukTwdhvntAp, we will require more information to be able to provide guidance.
You should have received a performance notification that includes the details regarding the issue, and what will be required to resolve the concern. We encourage you to provide a copy of this notification to the thread so we may provide guidance.
Best,
Atlas
Seller_eD7OwiGxG2Zis
Hello Seller,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:
Seller_eD7OwiGxG2Zis
iceived your submission but do not have enough information to reactivate your account at this time.
How do I reactivate my account?
To reactivate your selling account, please submit the following information:
-- Copies of final invoices or receipts from a new supplier.
-- These documents should reflect at least 10 units of inventory.
-- Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
Seller_eD7OwiGxG2Zis
whenever I open the case.. I received the automatic email response
That is
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint:
1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
Seller_OlZCwJLZy9Q5w
Amazon Should Change Its Payment Policy for Deactivated Seller Accounts
As a seller, my Amazon account is my only source of income. When Amazon deactivates a seller account, they often hold the funds for up to 3 months or even longer. While I understand the need for thorough investigations and policy enforcement, this extended delay in releasing payments is deeply unfair to sellers like me, who rely entirely on this income to sustain their livelihoods.
Many sellers invest heavily in inventory, advertising, and other business operations. When accounts are deactivated and payments are withheld for long periods, it leaves sellers in financial limbo, unable to recover their investments or cover essential expenses.
I believe Amazon should revise this policy. If no fraudulent activity is found, payments should be released after the initial 3-month holding period. This would ensure sellers are not left struggling due to delays in accessing funds they’ve legitimately earned.
Amazon’s seller community is vital to its success, and supporting sellers during difficult times would only strengthen this partnership. A fair and transparent approach to releasing payments for deactivated accounts would be a step in the right direction.
