A-to-z Claims Order ID: # 112-6603756-1813838
Dear Amazon.com
Order ID: # 112-6603756-1813838
We delivered 7 items with one package to ordered customer and then USPS status is Package delivered dated on Mar 28, 2023 as like below delivery info.
BUT, this customer said, she lost box on front door and then she requested A-to-Z Claims and then Amazon.com refunded those 7 items.
Is this correct processing?
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Delivery Information
Time Location Event Details
Thu, Mar 28, 2024, 8:01 AM PDT Package delivered.
Thu, Mar 28, 2024, 3:10 AM PDT Package is out for delivery.
Thu, Mar 28, 2024, 12:41 AM PDT Package arrived at a carrier facility.
Wed, Mar 27, 2024, 11:51 PM PDT Package arrived at a carrier facility.
A-to-z Claims Order ID: # 112-6603756-1813838
Dear Amazon.com
Order ID: # 112-6603756-1813838
We delivered 7 items with one package to ordered customer and then USPS status is Package delivered dated on Mar 28, 2023 as like below delivery info.
BUT, this customer said, she lost box on front door and then she requested A-to-Z Claims and then Amazon.com refunded those 7 items.
Is this correct processing?
========
Delivery Information
Time Location Event Details
Thu, Mar 28, 2024, 8:01 AM PDT Package delivered.
Thu, Mar 28, 2024, 3:10 AM PDT Package is out for delivery.
Thu, Mar 28, 2024, 12:41 AM PDT Package arrived at a carrier facility.
Wed, Mar 27, 2024, 11:51 PM PDT Package arrived at a carrier facility.
0 replies
Seller_Sram36TnVt73c
did you buy shipping on Amazon?
Does the tracking information on the USPS website show that there was an ACCEPTANCE SCAN ('USPS picked up item') by USPS within your SHIP-BY window given for the order by Amazon?
Tatiana_Amazon
Hi @Seller_gfg8WNtayvLV3,
I might need a bit more context on this order and claim. It looks like the claim was entered because the buyer wished to return the items, but a prepaid shipping label wasn't provided.
In cases where a customer would like to return an order, but a return label or refund isn't provided, they are allowed to enter an A-to-Z claim. Based on the information in the claim, it doesn't appear there was an issue with delivery.
I just wanted to confirm this information with you before we move further.
Tatiana
