chargeback refund without return
The order was purchased on Jun 11, 2022, customer did not return any box to me.
But through opening several chargebacks, the bank full refund directly this week....
0 replies
Tatiana_Amazon
Hi @Seller_NjPKJxORzB59i,
Thank you for reaching out about your chargeback issue on the forums. I wanted to provide a bit of information about chargebacks that might help clear up your questions.
Chargebacks occur when a customer works with the bank or credit card company they used to get a refund. When the customer goes about seeking a return this way, it is between them and their payment source so a returned item is not typical nor is it required. Amazon will help appeal a chargeback on your behalf, but the decision is ultimately up to the bank or credit card company.
You can learn more about chargebacks and how to respond to them at the links below:
Let me know if this information helps. If your question has not been answered or if you need further help, I will be happy to provide it.
Tatiana
Seller_wTq0X3jMpQlkV
The same thing just happened to me, I win the first chargeback, the second, no notification, the two of the shows that I'm not responsible for the chargeback them months later suddenly I'm responsible and amazon charged me. HOWEVER I discover amozon it's the reason for that, they sent me by mistake the email they send to the customer that make a re-dispute an literaly tell them "To correct this problem, we have asked your card issuer to close the dispute in your favor." This is the representation amazon is giving to the seller and there's no way to appeal it. The customer get the Item free and a full refund. This is fraud!
