Amazon reversed an A-Z claim decision but never refunded us the money
The claim was closed as the customer never responded to Amazon. But Amazon never reversed the money to us. What do I do?
Amazon reversed an A-Z claim decision but never refunded us the money
The claim was closed as the customer never responded to Amazon. But Amazon never reversed the money to us. What do I do?
3 replies
Joey_Amazon
Hey there @Seller_7ohwCMKbxRMcW,
Thank you for participating here at the forums!
This doesn't seem right. I'm happy to take a look and determine how to best move forward with this issue. Please share the Order ID or Claim ID associated with this case.
Cheers,
Joey
Seller_5ZktfU3t9xYkF
We are having the same issue. 2 orders under A to Z claims that were reversed, and the funds never provided. We have submitted numerous requests and no change. We would like assistance as one is over 6 months old and another is 2 weeks old. Informed the funds would be transmitted within 3 to 5 days. No results.
We would be penalized if we did not process funds per Amazon policies.
