Imparting or conveying false information
Why Amazon "specialists" Imparting or conveying false information ? Should I record coversations to Federal Trade Commision ?
Status of dietary supplements is regulated by FDA. I speak to an Account Health Specialist who lie me about regulations and status of my product. After conversation I got notification "As discussed, I understand you needed assistance with account reactivation. I am glad I was able to help you. It was a pleasure answering your questions and addressing your concerns today. Your patience and understanding are highly appreciated."
Imparting or conveying false information
Why Amazon "specialists" Imparting or conveying false information ? Should I record coversations to Federal Trade Commision ?
Status of dietary supplements is regulated by FDA. I speak to an Account Health Specialist who lie me about regulations and status of my product. After conversation I got notification "As discussed, I understand you needed assistance with account reactivation. I am glad I was able to help you. It was a pleasure answering your questions and addressing your concerns today. Your patience and understanding are highly appreciated."
4 replies
Emet_Amazon
Hello @Seller_96h46W7CJczMl,
Thank you for posting about your recent experience.
Why Amazon "specialists" Imparting or conveying false information ? Should I record coversations to Federal Trade Commision ?
Status of dietary supplements is regulated by FDA. I speak to an Account Health Specialist who lie me about regulations and status of my product. After conversation I got notification "As discussed, I understand you needed assistance with account reactivation. I am glad I was able to help you. It was a pleasure answering your questions and addressing your concerns today. Your patience and understanding are highly appreciated."
I have passed your concerns to be reviewed by the appropriate teams, if you can provide any additional information such as the case ID where you experienced this situation, this will help ensure and accurate review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_96h46W7CJczMl,
Thank you for follow up with your case and information.
one of cases ID 15926526891
My product is not a "prescription only medication" in US so my account should not be deactivated, only listing if there is some problem with title or bullet points.
I have followed up on the situation, our review teams had confirmed the account had been reinstated. After the reactivation was processed did you receive a notification confirming their steps or actions? We have very limited visibility into the account itself so I cannot confirm what you see. If you are still experiencing an account or listing deactivation to follow up here so we can look further into the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
