6 Consecutive Order Pickups Delayed – No Resolution or Support from Amazon
I’m seriously frustrated with how Amazon has been handling pickups lately.
For the last 6 consecutive orders, there have been delays in Easy Ship pickups, and now some orders are getting automatically cancelled due to non-pickup. Each time I contact seller support, I get generic responses asking me to keep filling the same form again and again.
There’s zero accountability — no proper updates, no escalation matrix, and the support team just keeps repeating the same script. I even asked to speak to a senior, and still got no meaningful help. The result? Loss of sales, loss of buyer trust, and a hit to my account health.
Amazon, are sellers supposed to just sit and watch their orders get canceled?
If anyone else is facing this — how are you handling it? Is there any actual escalation process that works?
6 Consecutive Order Pickups Delayed – No Resolution or Support from Amazon
I’m seriously frustrated with how Amazon has been handling pickups lately.
For the last 6 consecutive orders, there have been delays in Easy Ship pickups, and now some orders are getting automatically cancelled due to non-pickup. Each time I contact seller support, I get generic responses asking me to keep filling the same form again and again.
There’s zero accountability — no proper updates, no escalation matrix, and the support team just keeps repeating the same script. I even asked to speak to a senior, and still got no meaningful help. The result? Loss of sales, loss of buyer trust, and a hit to my account health.
Amazon, are sellers supposed to just sit and watch their orders get canceled?
If anyone else is facing this — how are you handling it? Is there any actual escalation process that works?
2 replies
Noor_Amazon_
Hi @Seller_8ae6jlJzjptoE
Thanks for reaching out to Seller Forums.
I understand you've faced several pickup issues related to EasyShip. For this I'd like to explore possible escalation paths from my end, can you please share the Order IDs that were affected? Do you currently have any pending Order for the same reasons? Meanwhile, please make sure to fill the Form provided by Seller Support to ensure your metrics wouldn't be affected.
Regards,
Noor
