I’m seriously frustrated with how Amazon has been handling pickups lately.

For the last 6 consecutive orders, there have been delays in Easy Ship pickups, and now some orders are getting automatically cancelled due to non-pickup. Each time I contact seller support, I get generic responses asking me to keep filling the same form again and again.

There’s zero accountability — no proper updates, no escalation matrix, and the support team just keeps repeating the same script. I even asked to speak to a senior, and still got no meaningful help. The result? Loss of sales, loss of buyer trust, and a hit to my account health.

Amazon, are sellers supposed to just sit and watch their orders get canceled?

If anyone else is facing this — how are you handling it? Is there any actual escalation process that works?