Issue with SMS OTP Code for INFORM Consumers Act Re-Verification
Hello Amazon Seller Central Community,
I hope this message finds you well. I'm reaching out to seek assistance regarding a specific issue I've encountered while attempting to re-verify my identity on Amazon Seller Central in compliance with the INFORM Consumers Act.
I have successfully logged into my Seller Central account using Two-Factor Authentication (2FA) with Google Authenticator. However, when I proceed to the identity re-verification page required by the INFORM Consumers Act, I encounter difficulties receiving the SMS OTP (one-time password) code necessary to complete the verification process. This issue persists despite my phone number being verified and functional for other purposes.
I've tried troubleshooting steps such as ensuring correct phone number registration, clearing browser cache and cookies, and attempting verification on different browsers and devices, but the problem persists solely on the re-verification page.
I would greatly appreciate any insights or guidance from fellow sellers who may have encountered a similar issue or from Amazon support representatives who can provide assistance in resolving this matter.
Thank you in advance for your help and support.
Best regards,
Vazgen
Case ID: 15054871711
Issue with SMS OTP Code for INFORM Consumers Act Re-Verification
Hello Amazon Seller Central Community,
I hope this message finds you well. I'm reaching out to seek assistance regarding a specific issue I've encountered while attempting to re-verify my identity on Amazon Seller Central in compliance with the INFORM Consumers Act.
I have successfully logged into my Seller Central account using Two-Factor Authentication (2FA) with Google Authenticator. However, when I proceed to the identity re-verification page required by the INFORM Consumers Act, I encounter difficulties receiving the SMS OTP (one-time password) code necessary to complete the verification process. This issue persists despite my phone number being verified and functional for other purposes.
I've tried troubleshooting steps such as ensuring correct phone number registration, clearing browser cache and cookies, and attempting verification on different browsers and devices, but the problem persists solely on the re-verification page.
I would greatly appreciate any insights or guidance from fellow sellers who may have encountered a similar issue or from Amazon support representatives who can provide assistance in resolving this matter.
Thank you in advance for your help and support.
Best regards,
Vazgen
Case ID: 15054871711
0 replies
Emet_Amazon
Hello @Seller_qtlxnjFRqtOIK,
Thank you for posting your concerns with the INFORM verification process.
I have successfully logged into my Seller Central account using Two-Factor Authentication (2FA) with Google Authenticator. However, when I proceed to the identity re-verification page required by the INFORM Consumers Act, I encounter difficulties receiving the SMS OTP (one-time password) code necessary to complete the verification process. This issue persists despite my phone number being verified and functional for other purposes.
I've tried troubleshooting steps such as ensuring correct phone number registration, clearing browser cache and cookies, and attempting verification on different browsers and devices, but the problem persists solely on the re-verification page.
I appreciate the explanation of your situation, as you mentioned there seems to been an issue with receiving the SMS OTP code, I do see you attempted to get some assistance on case ID: 15054871711.
So we can offer further guidance and to better understand your specific situation, I would ask that you provide a screenshot of the error message you receive when attempting to receive the OTP.
You mentioned the message you receive in the case, but we would need additional supporting information to confirm the issue. Once we have this additional information, we can continue researching or offer guidance on next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
