Hi @itsay,

I understand you are having an issue with the video call verification.

In most cases, when setting up the video call, you are given three time slots that Amazon may use to conduct the call. Once you submit this time slots showing your availability, you will then be sent a performance notification 48 hours prior to the call taking place.

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if complain in case log they again send me form link and again submitted and selected agin and again

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In order to better assist, can you elaborate on this statement? Please consider the following questions:

- Have you been required to set the video call up multiple times?

- Did you see a technical error when setting up the call?

- Were you able to successfully set up a call, but all three selected dates have since passed?

We would need further information from you regarding these questions in order to provide better assistance. Please continue to reach out here in the community to continue this conversation.

Regards,

Troy