Amazon seller account has been placed under temporary review
Hello Team, can anyone help as i got thusthis message from Amazon and my disbursements has been disabled 👇🏻
Hello Vinayaka_Impex,
Why did I receive this message?
Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account. You will not be able to receive any disbursements during the review period in accordance with section 2 of the "Amazon Services Business Solutions Agreement":
During the review period, your seller account will remain active and you will continue to receive orders. If you have any open orders or orders that you did not ship during this time, continue fulfilling those orders. Once we complete the review, funds may be disbursed.
Why did this happen?
Buyer feedback or an established sales history does not support your current sales volumes. As a result, we are reviewing your Amazon seller account. To learn more, go to "Selling policies and seller code of conduct":
How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation. Your submission should include the following points, where applicable:
-- Updated tracking information for any recent seller-fulfilled orders. You could also send verification that the current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence of delivery of any recent seller-fulfilled orders which have been refunded or received a chargeback. The evidence may include buyer confirmation of receipt or proof of delivery documentation. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence to support the identity of your business and history of positive buyer-seller transactions. This evidence may include a business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. The evidence to support your business's identity is not necessary. However, this evidence can help speed up the verification of your business and the account review process.
-- If applicable, reasons and any further supporting evidence associated with the recent rise in refund or chargeback activities. For example, if you are proactively issuing refunds due to logistics issues or faulty products, provide evidence associated with these for consideration during your review.
If you have not already done so, you may request feedback from your buyers. When contacting a buyer, you are not allowed to pressure a buyer or offer incentives for feedback. For more information, go to "Customer product reviews policies":
What happens if I do not send a sufficient explanation?
For the next 30 days, we will continue to review your account for evidence that supports compliance with the "Selling policies and seller code of conduct":
Once we determine your compliance, the review period will end. We will automatically release funds for disbursement. If we do not find enough evidence that supports compliance with the Selling policies and seller code of conduct, further action may be taken. Your entire Amazon account may be permanently deactivated in accordance with the Amazon "Program Policies":
You will receive an email after the review period to let you know what action has been taken. If you believe you have more evidence to support reactivation before this time, submit an appeal.
We're here to help.
If you have questions about this action, contact us:
You can view how well your account is doing against the performance metrics and policies required to sell on Amazon at any time. To view your account, go to the "Account Health" page in Seller Central:
Amazon.in
Sincerely,
Seller Performance Team
Amazon seller account has been placed under temporary review
Hello Team, can anyone help as i got thusthis message from Amazon and my disbursements has been disabled 👇🏻
Hello Vinayaka_Impex,
Why did I receive this message?
Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account. You will not be able to receive any disbursements during the review period in accordance with section 2 of the "Amazon Services Business Solutions Agreement":
During the review period, your seller account will remain active and you will continue to receive orders. If you have any open orders or orders that you did not ship during this time, continue fulfilling those orders. Once we complete the review, funds may be disbursed.
Why did this happen?
Buyer feedback or an established sales history does not support your current sales volumes. As a result, we are reviewing your Amazon seller account. To learn more, go to "Selling policies and seller code of conduct":
How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation. Your submission should include the following points, where applicable:
-- Updated tracking information for any recent seller-fulfilled orders. You could also send verification that the current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence of delivery of any recent seller-fulfilled orders which have been refunded or received a chargeback. The evidence may include buyer confirmation of receipt or proof of delivery documentation. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon, confirm that you use this service as part of your submission. If you use these services, you do not need to provide tracking information.
-- Evidence to support the identity of your business and history of positive buyer-seller transactions. This evidence may include a business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. The evidence to support your business's identity is not necessary. However, this evidence can help speed up the verification of your business and the account review process.
-- If applicable, reasons and any further supporting evidence associated with the recent rise in refund or chargeback activities. For example, if you are proactively issuing refunds due to logistics issues or faulty products, provide evidence associated with these for consideration during your review.
If you have not already done so, you may request feedback from your buyers. When contacting a buyer, you are not allowed to pressure a buyer or offer incentives for feedback. For more information, go to "Customer product reviews policies":
What happens if I do not send a sufficient explanation?
For the next 30 days, we will continue to review your account for evidence that supports compliance with the "Selling policies and seller code of conduct":
Once we determine your compliance, the review period will end. We will automatically release funds for disbursement. If we do not find enough evidence that supports compliance with the Selling policies and seller code of conduct, further action may be taken. Your entire Amazon account may be permanently deactivated in accordance with the Amazon "Program Policies":
You will receive an email after the review period to let you know what action has been taken. If you believe you have more evidence to support reactivation before this time, submit an appeal.
We're here to help.
If you have questions about this action, contact us:
You can view how well your account is doing against the performance metrics and policies required to sell on Amazon at any time. To view your account, go to the "Account Health" page in Seller Central:
Amazon.in
Sincerely,
Seller Performance Team
0 replies
Seller_jdGFmKP6EAgy7
Did any refunds or negative feedback came
Nikolaus_Amazon
Dear Vinayaka_Impex,
Thanks for posting here on the forums! My name is Nikolaus and I will try to assist you with the query.
When a message like this one is sent to the account, it means that there has been some doubt (internally) about whether or not (some of) your orders were fulfilled correctly. When these doubts arise, the account will be "investigated" to see if your fulfillment goes as should be. That process can take up to a month, which can be very stressful.
What I would recommend is that you submit an appeal, to try and speed up this process. My recommendation is to create an excel file with all he orders over the last 60 days before receiving this message in column 1. In column 2, I would add the link to your carrier`s tracking website so that for each individual order number, the appeals team can quickly and efficiently check and make sure that each single order was shipped at the right time, and delivered at the right time and the correct address. In the third column, you may have to add the recipient`s postal code as with some carriers tracking cannot be seen without inputting a postal code (for privacy reasons). In Column D, add any other proof of delivery.
This information will allow that particular team to quickly and efficiently establish that you are "meeting your fulfillment obligations".
I hope this information helps you out!
Could you please let me know later on if it has indeed helped out? And, please don`t hesitate to post again, should you need additional support. The Forums community and I are here to help you.
Have a great day!
My warmest regards,
Nikolaus
