Hello fellow sellers,

I’m writing to share a frustrating experience and seek some clarity or support.

I recently had two return cases:

One item was returned completely different from what I originally shipped. I sent jeera powder, and the buyer returned an expired capsule strip – totally unrelated and unacceptable.

The second item was returned damaged, clearly not in a resellable condition.

I submitted a SAFE-T claim for both cases, expecting a fair resolution. To my shock, the claim was granted, but the reimbursement amount is 0.0 INR. What kind of resolution is that? What’s the point of a “granted” claim if there's no compensation at all?

I’ve checked the return policies, and there’s nothing that explains why a seller would receive zero refund in such clear-cut cases of abuse and damage.

Has anyone else faced this kind of issue recently? Is there a way to escalate this with solid evidence?

We put in a lot of effort to maintain quality and service – being penalized like this is extremely discouraging.

Any advice would be appreciated.