What happened to the refund Initiated emails
What happened to the emails Amazon would send sellers every day about the refunds that were Initiated that day? We used to get them every day we have not been getting any in the last 2 weeks anyone else have this issue?
What happened to the refund Initiated emails
What happened to the emails Amazon would send sellers every day about the refunds that were Initiated that day? We used to get them every day we have not been getting any in the last 2 weeks anyone else have this issue?
0 replies
SEAmod
Hello @Seller_sCNERnXqy0ubH
Are you referring to email sent to alert you to a refund at first scan made by Amazon? Or, are you referring to emails instructing you to initiate the refund yourself? If you can clarify, I can see what I can find out from that business team.
Susan
SEAmod
@Seller_sCNERnXqy0ubH, @Seller_7fs3Gi9bkFj0u,
Reaching out to the business team to see if I can get an explanation and I will update you here. Thanks for providing more information.
Susan
SEAmod
@Seller_sCNERnXqy0ubH and any other sellers who are experiencing an issue with not receiving refund notification emails. Please add your Order IDs to this thread and I will have those reviewed in an effort to find out what is the root cause.
@Seller_7fs3Gi9bkFj0u
@Seller_dJ6JQp8wUyqRA
SEAmod
@Seller_sCNERnXqy0ubH
@Seller_7fs3Gi9bkFj0u
@Seller_dJ6JQp8wUyqRA
I am reaching out to any and all sellers who can provide me with Order IDs where you DID NOT get an email alerting you that a refund has been initiated. The partner team wants to help, but I do need some help from you all. Thanks, Susan
Seller_r9wMm8LrE5iKj
I think you hit this one on the head ... probably after "extensive A/B testing" they learned that support was spending less time on sellers fighting bad refunds, and customers were keeping more of our money, when we were unaware our pockets were being dipped into.
SEAmod
@Seller_sCNERnXqy0ubH
I have a second thread where sellers are reporting this same issue.
I am working with the partner team to determine the root cause. A seller on the other thread reports that if they have multiple refunds in a day, they get an email notice for the first one, but not for the subsequent ones. I am passing this information to the business team.
Susan
SEAmod
Hi @Seller_sCNERnXqy0ubH
I am updating you with this post. The problem with the missing "refund" email notice to sellers has been moved to the team that handles order related matters. I have just messaged them and I asked them to please prioritize locating the root cause and fixing the issue. I apologize for the delay.
SEAmod
@Seller_sCNERnXqy0ubH
The technical team has begun to address the issue. I do not have an estimated time for completion. I will keep monitoring from my side and update impacted sellers here.
Susan
SEAmod
@Seller_sCNERnXqy0ubH
Can you or any other seller who sees this post let me know if you are seeing the refund initiated emails flowing again?
Thanks in advance, Susan
SEAmod
FINAL Update regarding the missing "refund initiated" emails.
Hi @Hybrid_IT and other sellers who are following this thread,
The technical team has applied the fix. You will now receive "refund initiated" emails as expected.
Thank you for your patience as I worked to resolve the issue.
