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Seller_rpdrbpkzWYxaX

manage compliance for too long

Hi

I've submitted all required document for compliance and one particular case has been in review for over 15 business days .

This is unusual, normally within 48-72 hours the compliance team reviews and informs you of approval or request more documents if they need anything else.

But this time, it's been silence. No response, nothing. I've tried calling seller support numerous and account health and they just ask me to wait.

Any suggestions on how to escalate and get the compliance team to review submitted documents?

Thanks.

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Seller_rpdrbpkzWYxaX

manage compliance for too long

Hi

I've submitted all required document for compliance and one particular case has been in review for over 15 business days .

This is unusual, normally within 48-72 hours the compliance team reviews and informs you of approval or request more documents if they need anything else.

But this time, it's been silence. No response, nothing. I've tried calling seller support numerous and account health and they just ask me to wait.

Any suggestions on how to escalate and get the compliance team to review submitted documents?

Thanks.

Create and Manage Listings
Tags:Restricted Products
10
128 views
29 replies
Reply
0 replies
user profile
Seller_CkXKbkaUWykP3
In reply to: Seller_rpdrbpkzWYxaX's post

Hi @Seller_rpdrbpkzWYxaX, Im having the exact same issue at the moment. My ASINS have been under review for 20 business days. Seller support has escalated my case and all Compliance come back with is That i need to submit requested compliance documents. I did this 20 business days ago. Very frustrating.

00
user profile
Seller_rpdrbpkzWYxaX
In reply to: Seller_rpdrbpkzWYxaX's post

when I contact the Amazon team, they said that what i can do is waiting. NO clear time limit

00
user profile
Michelle_Amazon
In reply to: Seller_rpdrbpkzWYxaX's post

Hello @Seller_rpdrbpkzWYxaX,

Michelle at Amazon here. I am sorry to hear that the review of your compliance documents is taking longer than you are expecting. Due to an increase in contacts, it is taking longer than normal to reply. As cases are worked on a first in - first out basis, there is no way for us to expedite this review for you.

Thank you for your patience and understanding as they work as quickly as possible to get back to you!

Michelle

10
user profile
Seller_quoHECGencX80
In reply to: Seller_rpdrbpkzWYxaX's post

Been waiting since June 14 and just keep getting the runaround, every time I call Account Health they tell me to call Seller Support and vice versa. Then I was told it was escalated to the "Concern Team" and I would hear something in 3-5 business days, it has been well over that. Last phone call a couple of days ago the answer was "you just need to wait". Frustrating.

00
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user profile
Seller_rpdrbpkzWYxaX

manage compliance for too long

Hi

I've submitted all required document for compliance and one particular case has been in review for over 15 business days .

This is unusual, normally within 48-72 hours the compliance team reviews and informs you of approval or request more documents if they need anything else.

But this time, it's been silence. No response, nothing. I've tried calling seller support numerous and account health and they just ask me to wait.

Any suggestions on how to escalate and get the compliance team to review submitted documents?

Thanks.

128 views
29 replies
Create and Manage Listings
Tags:Restricted Products
10
Reply
user profile
Seller_rpdrbpkzWYxaX

manage compliance for too long

Hi

I've submitted all required document for compliance and one particular case has been in review for over 15 business days .

This is unusual, normally within 48-72 hours the compliance team reviews and informs you of approval or request more documents if they need anything else.

But this time, it's been silence. No response, nothing. I've tried calling seller support numerous and account health and they just ask me to wait.

Any suggestions on how to escalate and get the compliance team to review submitted documents?

Thanks.

Create and Manage Listings
Tags:Restricted Products
10
128 views
29 replies
Reply
user profile

manage compliance for too long

by Seller_rpdrbpkzWYxaX

Hi

I've submitted all required document for compliance and one particular case has been in review for over 15 business days .

This is unusual, normally within 48-72 hours the compliance team reviews and informs you of approval or request more documents if they need anything else.

But this time, it's been silence. No response, nothing. I've tried calling seller support numerous and account health and they just ask me to wait.

Any suggestions on how to escalate and get the compliance team to review submitted documents?

Thanks.

Create and Manage Listings
Tags:Restricted Products
10
128 views
29 replies
Reply
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user profile
Seller_CkXKbkaUWykP3
In reply to: Seller_rpdrbpkzWYxaX's post

Hi @Seller_rpdrbpkzWYxaX, Im having the exact same issue at the moment. My ASINS have been under review for 20 business days. Seller support has escalated my case and all Compliance come back with is That i need to submit requested compliance documents. I did this 20 business days ago. Very frustrating.

00
user profile
Seller_rpdrbpkzWYxaX
In reply to: Seller_rpdrbpkzWYxaX's post

when I contact the Amazon team, they said that what i can do is waiting. NO clear time limit

00
user profile
Michelle_Amazon
In reply to: Seller_rpdrbpkzWYxaX's post

Hello @Seller_rpdrbpkzWYxaX,

Michelle at Amazon here. I am sorry to hear that the review of your compliance documents is taking longer than you are expecting. Due to an increase in contacts, it is taking longer than normal to reply. As cases are worked on a first in - first out basis, there is no way for us to expedite this review for you.

Thank you for your patience and understanding as they work as quickly as possible to get back to you!

Michelle

10
user profile
Seller_quoHECGencX80
In reply to: Seller_rpdrbpkzWYxaX's post

Been waiting since June 14 and just keep getting the runaround, every time I call Account Health they tell me to call Seller Support and vice versa. Then I was told it was escalated to the "Concern Team" and I would hear something in 3-5 business days, it has been well over that. Last phone call a couple of days ago the answer was "you just need to wait". Frustrating.

00
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user profile
Seller_CkXKbkaUWykP3
In reply to: Seller_rpdrbpkzWYxaX's post

Hi @Seller_rpdrbpkzWYxaX, Im having the exact same issue at the moment. My ASINS have been under review for 20 business days. Seller support has escalated my case and all Compliance come back with is That i need to submit requested compliance documents. I did this 20 business days ago. Very frustrating.

00
user profile
Seller_CkXKbkaUWykP3
In reply to: Seller_rpdrbpkzWYxaX's post

Hi @Seller_rpdrbpkzWYxaX, Im having the exact same issue at the moment. My ASINS have been under review for 20 business days. Seller support has escalated my case and all Compliance come back with is That i need to submit requested compliance documents. I did this 20 business days ago. Very frustrating.

00
Reply
user profile
Seller_rpdrbpkzWYxaX
In reply to: Seller_rpdrbpkzWYxaX's post

when I contact the Amazon team, they said that what i can do is waiting. NO clear time limit

00
user profile
Seller_rpdrbpkzWYxaX
In reply to: Seller_rpdrbpkzWYxaX's post

when I contact the Amazon team, they said that what i can do is waiting. NO clear time limit

00
Reply
user profile
Michelle_Amazon
In reply to: Seller_rpdrbpkzWYxaX's post

Hello @Seller_rpdrbpkzWYxaX,

Michelle at Amazon here. I am sorry to hear that the review of your compliance documents is taking longer than you are expecting. Due to an increase in contacts, it is taking longer than normal to reply. As cases are worked on a first in - first out basis, there is no way for us to expedite this review for you.

Thank you for your patience and understanding as they work as quickly as possible to get back to you!

Michelle

10
user profile
Michelle_Amazon
In reply to: Seller_rpdrbpkzWYxaX's post

Hello @Seller_rpdrbpkzWYxaX,

Michelle at Amazon here. I am sorry to hear that the review of your compliance documents is taking longer than you are expecting. Due to an increase in contacts, it is taking longer than normal to reply. As cases are worked on a first in - first out basis, there is no way for us to expedite this review for you.

Thank you for your patience and understanding as they work as quickly as possible to get back to you!

Michelle

10
Reply
user profile
Seller_quoHECGencX80
In reply to: Seller_rpdrbpkzWYxaX's post

Been waiting since June 14 and just keep getting the runaround, every time I call Account Health they tell me to call Seller Support and vice versa. Then I was told it was escalated to the "Concern Team" and I would hear something in 3-5 business days, it has been well over that. Last phone call a couple of days ago the answer was "you just need to wait". Frustrating.

00
user profile
Seller_quoHECGencX80
In reply to: Seller_rpdrbpkzWYxaX's post

Been waiting since June 14 and just keep getting the runaround, every time I call Account Health they tell me to call Seller Support and vice versa. Then I was told it was escalated to the "Concern Team" and I would hear something in 3-5 business days, it has been well over that. Last phone call a couple of days ago the answer was "you just need to wait". Frustrating.

00
Reply
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