Advise Needed to Regain Access to Amazon Brand Registry Account
We are facing an issue with Amazon Brand Registry account. The brand owner originally registered the product, but another company also registered it and was acting as the administrator. They transferred the administrator role back to the brand owner’s account. However, the brand owner no longer has access to the phone number for OTP verification.
What steps can we take to regain access to our Brand Registry account or can they create a new account to regain access?
Thank you for your help!
Advise Needed to Regain Access to Amazon Brand Registry Account
We are facing an issue with Amazon Brand Registry account. The brand owner originally registered the product, but another company also registered it and was acting as the administrator. They transferred the administrator role back to the brand owner’s account. However, the brand owner no longer has access to the phone number for OTP verification.
What steps can we take to regain access to our Brand Registry account or can they create a new account to regain access?
Thank you for your help!
0 replies
Jim_Amazon
Hi there @Seller_d2nSq523BwUu3!
I'll need a bit more information from you in order to assist properly.
Is the brand you're referring to the one you applied for last year? Also, if you've opened any Support cases that houses any other background info, please send me the case ID and I'd be happy to look into it!
-Jim
