Transparency code
Hi. I bought some products from Holland and Barrett which I reckon is a legit distributor/seller. When I received the products they did not have a transparency code on them. The brand I bought is enrolled in the transparency program. As far as I understand that means it has to stick transparency codes on every unit of the product sold even if it is not on amazon. They did not do that. What do I do? I spoke with an assistant and they told me to speak to the manufacturer to ask them to stick? How if I bought the product from Holland and Barrett, which is not the manufacturer? Many thanks in advance.
Transparency code
Hi. I bought some products from Holland and Barrett which I reckon is a legit distributor/seller. When I received the products they did not have a transparency code on them. The brand I bought is enrolled in the transparency program. As far as I understand that means it has to stick transparency codes on every unit of the product sold even if it is not on amazon. They did not do that. What do I do? I spoke with an assistant and they told me to speak to the manufacturer to ask them to stick? How if I bought the product from Holland and Barrett, which is not the manufacturer? Many thanks in advance.
0 replies
Seller_4AYDPBgxe3aZm
Where to start?
1) Holland and Barrett are a retailer not a distributer/manufacturer.
2) If you have bought through Holland and Barrett you are unable to sell the goods as new under Amazon rules as once they are sold by a retailer they do not fall under the "1st purchase" guidelines. You would need to sell them as Used- Like New. (if that is even possible as I suspect the items are foodstuffs/supplements)
3) I am guessing that the goods are foods/supplements. If so are you authorised to sell the items on Amazon and have the appropriate liability insurance in place.
4) Do you have permission from the brand to sell on Amazon?
I dont want to sound negative but if you havent considered all of the above I would advise going through Seller University as it will save you money in the long term and stop your account from being shutdown extremely quickly.
Seller_ZVAz3d5lZuGid
Just to add to above, and really just repeating what was said - buying from a retail store is NOT the best business model for Amazon, this is retail arbitrage, and you may get away with it for a while, but eventually Amazon will ask you to provide invoices, you will only have shop receipts, not full, proper invoices.
All the other points are relevant too.
Seller_DfMOm9tgJKAex
where the items holland and barrett brand?? they can not put transparency codes and brands that they dont own, only thier own brand stuff
