For the past week, our orders have not been picked up by the courier team. They simply skip our orders, and despite our efforts to get a solution from Amazon support, we only receive the same templated emails. It doesn't matter how serious the issue is; they reply after 12 hours with the same generic responses. They seem unaware of the actual problems and behave like school kids. No matter how much we explain our issue, they just send the same templated emails.

Our orders keep getting canceled because the courier team doesn't pick them up. At one stage, we faced a huge loss and became frustrated, so we personally visited the Amazon courier office to submit our order. However, they kept our order for more than a day without scanning or shipping it to the customer. After two days, the orders were automatically canceled by Amazon.

We are extremely frustrated. They don't come for the pickup, and our orders get canceled. Even when we personally submit the order directly to the courier office, they don't scan it and intentionally delay it, causing our orders to be canceled to avoid any losses on their end.

I can bet that no matter what you do, you won't get any support from the Amazon support team. They simply send their templated emails, providing no real solutions. It seems they are more focused on eating samosas than helping sellers. I really don't know what else they expect us to do.

Nowadays, Amazon is not an e-commerce company; it has become a fish market, looting money from us. Let me explain how they take your money: if your orders are not picked up on the scheduled time, they are automatically canceled by Amazon. If you apply for a refund, you will get it in 15 days, but here’s the big scam: if you fail to submit the Easy Ship pickup missed form, the courier team will falsely update the status to "shipment not ready." We've faced this issue many times. In such cases, you can't get your refund, and Amazon will charge you cancellation fees, affecting your account health with a high late ship rate.

Additionally, even if you submit the Easy Ship form on time and get a refund for the canceled order, the money spent on campaigns to generate those orders becomes a huge loss, as you can't get a refund for that. Who takes responsibility for this loss? If we delay from our side, Amazon takes the entire order amount from us, but when it's their mistake, we still incur losses.

I'm completely disappointed with Amazon and how they've become. They don't care about their sellers, not even 1%. Honestly, we are donating our hard-earned money to Amazon for their growth. I hope you all agree with this sentiment.

I've tried everything to get a solution for this issue, but I've failed. If anyone has any better ideas, please share them here.