Fraud returns and no verification before refund
hello
I have had 2 cases where customer took product and filed return saying they dint receive product infact one was cash on delivery and tracking shows its delivered . Amazon blindly gave them refund and when i communicated with one customer saying they returned a broken wire instead of product or wrong item they claimed to have received amazon raised violation warning to me instead
No help from seller support and safety claim is just refund of shipping amount .
Is this a new way of scamming sellers or is it just delivery agents failure to check return. ?
Fraud returns and no verification before refund
hello
I have had 2 cases where customer took product and filed return saying they dint receive product infact one was cash on delivery and tracking shows its delivered . Amazon blindly gave them refund and when i communicated with one customer saying they returned a broken wire instead of product or wrong item they claimed to have received amazon raised violation warning to me instead
No help from seller support and safety claim is just refund of shipping amount .
Is this a new way of scamming sellers or is it just delivery agents failure to check return. ?
14 replies
Seller_HXtcncnxxg1xF
[Moderator: duplicated reply moderated. Kindly follow up on this thread for further insights regarding this case]
Seller_TuJeyYQR4XdKK
that's Amazon... buyer's friend and seller's nightmare.
Seller_scLkyTGvxhGAJ
I am an active seller on Amazon India. Between 20 April 2025 and 1 May 2025, I
received multiple orders for inverters and batteries, all of which were delivered and
confirmed via valid tracking numbers.
However, shortly after delivery, the buyer (under different names and accounts)
initiated return requests. In several cases, the original products were not returned at
all, yet Amazon processed full refunds to the buyer. Despite raising repeated
complaints and submitting evidence to Amazon Seller Support, no resolution was
provided.
Page 1Additionally, in one such return case, I received only one tracking ID through Amazon.
Upon personally investigating the return parcel at the DTDC courier office, I found that
the buyer had only sent an empty envelope. He had used that envelope’s tracking ID to
claim a full refund from Amazon, despite not returning the actual product (weighing
approx. 65 kg). This clearly demonstrates a deliberate fraud and misuse of the courier
tracking system for illegal gain.
Seller_CIUT1Ld3e9KTt
Sach kahu toh Amazon bilkul bhi seller-friendly nahi hai. Non-returnable item hone ke bawajood bhi customer return kar dete hain – bina kisi verification ke! Na koi photo proof maanga jata hai, na product check hota hai. Direct return accept ho jata hai aur paisa seller ke account se cut kar liya jata hai.
Yeh system sellers ke liye bahut unfair hai. Genuine sellers jinhone achha product bheja ho, unka bhi loss ho jata hai – sirf isliye kyunki Amazon blindly customer ke favour mein decision le leta hai.
Management kaafi weak hai seller concerns ko leke. Na proper response milta hai, na koi resolution. Har baar losses seller ko hi bear karne padte hain – chahe galti seller ki ho ya nahi.
Roberto_Amazon
Hello! @Seller_RjLmu7U6NSTbA
I understand that you appealed the SAFE-T claims already, if you consider the claim should warrant additional review, please reply with the Order IDs here.
Regards,
Roberto
Seller_Loxr5ns8QRh3R
same is happening with me as well. Customer has refunded and amazon deducted charges from me. I don't know If product will be delivered back to me or not. I'm thinking to leave this Amazon seller .
