Hello Sellers,

I want to talk to you about a very interesting topic today. I'd like to share some practical tips to help you get responses from our Seller Support.

Here are 7 suggestions:

• Choose the most relevant category for your enquiry. This ensures your case is routed to the appropriate team from the start, avoiding transfers.
• Include screenshots whenever possible. Visual aids can clarify issues and prevent misunderstandings, saving time on back-and-forth emails.
• If you haven't received a response, reopen the existing case instead of creating a new one. This prevents information from becoming scattered across multiple cases.
• For new issues related to a previous case, reference the case number. This helps our agents quickly access the relevant information.
• Be clear and specific about your question or expectations. Numbering multiple questions can help ensure none are missed.
• Provide all necessary details upfront, such as order numbers, ASINs, tracking information, and dispatch dates. This allows our team to assist you more efficiently.
• Respond to satisfaction surveys after your request is resolved. Your feedback helps us continually improve our processes and training.

Please feel free to share any additional suggestions you may have in the comments. We appreciate your input as we strive to provide the best possible service.

Regards,

Adam