why a buyer can apply for a free replacement after refundded a order ?
Think i am not the only one who met this problem. A buyer applied an free replacement afer refunded an order ? Does this happen cuz of glitch in Amazon system, or Amazon support this on purpose. Felt we are consumed without any cost. Wonder how do you guys handle this situation ?
why a buyer can apply for a free replacement after refundded a order ?
Think i am not the only one who met this problem. A buyer applied an free replacement afer refunded an order ? Does this happen cuz of glitch in Amazon system, or Amazon support this on purpose. Felt we are consumed without any cost. Wonder how do you guys handle this situation ?
0 replies
TaylorR_Amazon
Hi @Seller_ztce4pxQSC12q,
Buyers can request a replacement in cases of an item arriving damaged, defective, or materially different provided that the return is eligible under the Prepaid return label program. A zero value replacement order is created and an Amazon prepaid return label is provided for the return the original item. Customers will have seven calendar days to drop-off their original item using Amazon’s prepaid return label, and then you will be prompted to ship the replacement.
Read more here: Replacements for seller-fulfilled returns
You may be able to submit a Safe-T claim for reimbursement of the prepaid return label.
