Amazon Customer invoice Amendment
Hi There,
We are selling our products via FBA and we use Amazon generated VAT invoices.
One of our customers from Portugal wants a change in their invoice (they want their VAT number added to the invoice). But since Amazon generates the invoices, I was wondering if there is a way to add this information to the invoice? or Shall we just create a separate invoice and get that added?
Can any here help?
Amazon Customer invoice Amendment
Hi There,
We are selling our products via FBA and we use Amazon generated VAT invoices.
One of our customers from Portugal wants a change in their invoice (they want their VAT number added to the invoice). But since Amazon generates the invoices, I was wondering if there is a way to add this information to the invoice? or Shall we just create a separate invoice and get that added?
Can any here help?
0 replies
Seller_2Htw9xCla3oOQ
Amazon Support just came back saying this.
f the customer requests a change to an invoice that is not related to their billing address, business name or buyer legal name, you must cancel the invoice issued by the VAT Calculation Service via a credit note and issue a new invoice according to the customer’s requests.
In this case we are in the second scenario, since the buyer requested you to add his VAT number in the invoice. In this case, you must cancel the invoice issued by the VAT Calculation Service via a credit note and issue a new invoice according to the customer’s requests.
But doesn’t that mean we will issue a refund? kind of confused here. Does anyone know how to do this?
