Is it possible to run multiple seller support chats at the same time?
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Seller_RVv3EUB85zEUX

Is it possible to run multiple seller support chats at the same time?

I was just curious if it is possible to have more than one seller support chat going on at the same time, or if it is possible to have a chat window open while I use the phone option for a different case.

Trying to sort through several basic problems quickly and there is a lot of downtime for me between support agents researching things, typing whatever they need to and so forth, and figured the chat option might present the option to multitask these things. I wanted to check first before I tired it myself since I didn't want to accidentally cause some sort of chaos.

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Account Health
Tags:Account Health, Seller Support
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Dominic_Amazon
In reply to: Seller_RVv3EUB85zEUX's post
Most helpful replyThis reply was marked most helpful by the original poster.

Hi @Seller_RVv3EUB85zEUX,

As long as its not the same Issue you should be okay. The trouble would be if its for the same thing associates could get confused and this would only increase the time for a solution.

Dominic

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Stevie_Amazon
In reply to: Seller_RVv3EUB85zEUX's post

Hi there @Seller_RVv3EUB85zEUX,

Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.

All the best,

Stevie

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Dominic_Amazon
In reply to: Seller_RVv3EUB85zEUX's post

Hi @Seller_RVv3EUB85zEUX,

Dominic from Amazon here, is this related to one issue or multiple?

Dominic

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