Need help activating my account
I am a individual seller and I am having a hard time reactivating my account. Can someone please tell me what a specifically need to submit to reactivate. They sent me the following message.
Hello
We received your submission but do not have enough information to reactivate your account at this time.
Why is this happening?
We were unable to verify the document provided.
For more information on our requirements, review the Amazon Services Business Solutions Agreement:
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.com to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
Need help activating my account
I am a individual seller and I am having a hard time reactivating my account. Can someone please tell me what a specifically need to submit to reactivate. They sent me the following message.
Hello
We received your submission but do not have enough information to reactivate your account at this time.
Why is this happening?
We were unable to verify the document provided.
For more information on our requirements, review the Amazon Services Business Solutions Agreement:
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.com to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
0 replies
Seller_kIukTwdhvntAp
For starters make sure it is a CREDIT card. Put it in the BUYER account first, wait an hour and then put it in the seller side.
Amazon is weird and that works a lot of the time. They SAY a debit card will work but it only works once in a while like everything else on here.
Seller_LyYw7fQRKc5G7
They are telling you that you need a valid credit card on file in seller central and:
Provide one of the following documents.
1. A business license provided by your city or country
2. A utility bill linked to a valid address.
Names and addresses should match the legal entity that you have entered in your account.
Seller_kIukTwdhvntAp
Be aware that when @Seller_LyYw7fQRKc5G7 says "Names and addresses should match the legal entity that you have entered in your account."
They mean EXACTLY!
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
What you submit for documents must match the details on your seller account EXACTLY.
Seller_kIukTwdhvntAp
You really need to go study Seller U instead of TikTok and YouTube before your account gets kicked to the curb permanently.
https://sell.amazon.com/learn
Stevie_Amazon
Hey there @Seller_slJHozsjFhFIQ,
I hope this finds you well.
I understand you have questions regarding the reactivation of your account.
Why is this happening?
We were unable to verify the document provided.
For more information on our requirements, review the Amazon Services Business Solutions Agreement:
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
If this information is what the team is requesting, this will be what you need to submit in order to complete the global seller identity verification process. In addition to the utility bill, please also submit a government-issued ID. Do your documents meet the requirements listed?
@Seller_kIukTwdhvntAp is absolutely correct in that all information must match what is seller central at this time.
In addition to those requirements, the documents must be unaltered and provide the correct verifiable information.
All the best,
Stevie.
