Seller Account Deactivated
Dear Amazon Seller Central Team,
I am writing to complain about the deactivation of my Amazon seller account on 20-Dec-2023. My account was deactivated for no apparent reason, and I have been unable to start selling on Amazon since then.
I have contacted Amazon Seller Central support multiple times to inquire about the deactivation of my account, but I have not received a satisfactory explanation. I have been told that my account was deactivated due to a "violation of Amazon's policies", but I have not been told which specific policy I violated. The Account Health dashboard has no violations, all orders were shipped on time using labels generated through Amazon. Considering that I am a new seller, there is no chance any other accounts have been created for this company.
I am very frustrated by this situation, as it is causing me significant financial hardship. I am unable to sell any products on Amazon, and I am wasting time every day.
I am requesting that Amazon Seller Central immediately reinstate my account. The submission process does not allow any attachments to provide proof of LLC documents and more so ever, this is like trying to prove something that does not exist. How am I expected to give proof of not having any other accounts?
I tried contacting my account rep but haven't heard anything back except standard text (pasted below for reference). I also opened up a support ticket attaching the relevant legal document and snapshots of seller account with no violations. However, that also came back as an incorrect channel to appeal the deactivation.
I kindly request you to review the case and at least suggest the issue with the account or reinstate selling privileges. This is peak time and I have already missing out on orders over the last 5 days.
===========================================================================
I’m sorry that this happened. Your account is in good health so this may be a false positive, meaning it’s deactivated in error. If you do not own any other accounts at all, please follow the link to submit an appeal on no.2 that this deactivation is an error. See below:
To appeal, refer to the performance notification you received, and draft a Plan of Action. For more guidance on writing a Plan of Action, visit the Seller Central “Create a plan of action to reinstate selling privileges” page. Once the previous account is reinstated, you can resume selling activities in that account.
If you have not previously registered an Amazon account, or believe that a related account was identified in error, please explain your relation to the other Amazon account in detail in your appeal.
Again, I’m sorry for this untimely concern.
============================================================
Seller Account Deactivated
Dear Amazon Seller Central Team,
I am writing to complain about the deactivation of my Amazon seller account on 20-Dec-2023. My account was deactivated for no apparent reason, and I have been unable to start selling on Amazon since then.
I have contacted Amazon Seller Central support multiple times to inquire about the deactivation of my account, but I have not received a satisfactory explanation. I have been told that my account was deactivated due to a "violation of Amazon's policies", but I have not been told which specific policy I violated. The Account Health dashboard has no violations, all orders were shipped on time using labels generated through Amazon. Considering that I am a new seller, there is no chance any other accounts have been created for this company.
I am very frustrated by this situation, as it is causing me significant financial hardship. I am unable to sell any products on Amazon, and I am wasting time every day.
I am requesting that Amazon Seller Central immediately reinstate my account. The submission process does not allow any attachments to provide proof of LLC documents and more so ever, this is like trying to prove something that does not exist. How am I expected to give proof of not having any other accounts?
I tried contacting my account rep but haven't heard anything back except standard text (pasted below for reference). I also opened up a support ticket attaching the relevant legal document and snapshots of seller account with no violations. However, that also came back as an incorrect channel to appeal the deactivation.
I kindly request you to review the case and at least suggest the issue with the account or reinstate selling privileges. This is peak time and I have already missing out on orders over the last 5 days.
===========================================================================
I’m sorry that this happened. Your account is in good health so this may be a false positive, meaning it’s deactivated in error. If you do not own any other accounts at all, please follow the link to submit an appeal on no.2 that this deactivation is an error. See below:
To appeal, refer to the performance notification you received, and draft a Plan of Action. For more guidance on writing a Plan of Action, visit the Seller Central “Create a plan of action to reinstate selling privileges” page. Once the previous account is reinstated, you can resume selling activities in that account.
If you have not previously registered an Amazon account, or believe that a related account was identified in error, please explain your relation to the other Amazon account in detail in your appeal.
Again, I’m sorry for this untimely concern.
============================================================
0 replies
Seller_kIukTwdhvntAp
If it was IMMEDIATELY suspended it is a 'normal' suspension while they verify that you are who you claimed to be when you filled out the account information.
If it was NOT a 'normal' "give us a chance to vet you" suspension find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
Seller_XSCYWSv5ioMB0
Adding First email notification received as suggested by NEVERLAST user
Replaced Company Name with XYZ
==================================================
Sub: Your Amazon.com selling privileges have been removed
==================================================
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account XYZ which was enforced for violating one of our policies. As a result, you may no longer use the XYZ Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, XYZ please follow the below steps:
1. You must first reactivate the account associated with XYZ by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, XYZ by using this link: <URL>/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – XYZ ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this <URL>/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: <URL>performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals<email>. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
===================================================
Troy_Amazon
Hi @Seller_XSCYWSv5ioMB0,
Thank you for your post and the performance notification you have shared. Based off this information, it seems as though you are facing a related accounts issue.
In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated, and due to the shared information between the two accounts, your account has also been deactivated.
I understand you have removed the accounts names for privacy reasons. Is the "XYZ" the same name for both accounts? If this is your scenario, this may be a scenario where you may have opted for global registration at the initial creation of your account. This allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application.
These accounts are linked together and use a single sign-on in Seller Central so that you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region. Region examples would be the North American region containing the US, Canada, and Mexican marketplaces whereas the European regions would include the UK, France, and Germany marketplaces.
To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. You can find the marketplace specific issue from the performance notifications within that marketplace. You can find additional information regarding this type of scenario within this thread.
Once the affected marketplace has been reinstated, you can then come back to your initial store and request reinstatement.
If the account names are different from each other, please consider the following:
- Do your recognize the name of the other account?
- Do you know who owns that account?
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the results of your investigation, where, when, and what kind of information was shared between the two accounts, and how this contact will no longer take place in the future.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_TvaTXH61RRGLO
Activate your first account, the second one can't be activated while you have a previous one deactivated.
On the other hand, I recommend you change your attitude otherwise you will not be able to re-activate anything
These things are not working here or anywhere
You are here to provide reasonable explanations to Amazon, not the other way.
Seller_KDrWCFdTWM2D2
Yes, it happened to me too. How do you prove you don't own another account, it sounds like a joke.
