Dear Amazon Team,

I am selling on Amazon as Twiddle Enterprise from May without any issue but on 4th Aug 2018. I have received the Mail and Notification from Seller Performance Team as mentioned below:

Hello,

We are reviewing your Amazon seller account for the reason(s) listed below. During our review, you will not be able to sell on Amazon.

Funds will not be transferred to you, but will stay in your account while we work with you to address these concerns. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.in.

In order to sell on Amazon again, please address the following concern(s):

You are offering items that may be inauthentic. A list of these items is provided below:

ASIN : B07DW4XNRQ
BRAND : POKEMON
TITLE: Twiddle Cute Pikachu Pokemon Plush Stuffed Soft Toy for Kids Blue & Red Colour 45 cm

ASIN : B07DW2TSJV
BRAND : POKEMON
TITLE: Twiddle Elegant Pokemon Pikachu Soft Toy Blue & Red Colour 45 cm

Asin : B07DW2W1JQ
BRAND : POKEMON
TITLES: Twiddle Perfect Gift Pokemon Pikachu Soft Toy Yellow and Blue Colour 30 cm

Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

Please send all of the information requested above to pq-seller-assessment@amazon.in.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon.
Learn more about our policies in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.in/gp/help/201165970)
– Intellectual Property Violations (https://sellercentral.amazon.in/gp/help/201743940)
– Policies and Agreements (https://sellercentral.amazon.in/gp/help/521)

Have questions? We can help right away. Contact us (https://sellercentral.amazon.in/hz/contact-us/performance)
Sincerely,

Seller Performance Team
Amazon.in

I understand that Amazon is doing this check to keep the hygiene at the good rate and as well customer will not any issues.

For the above ASIN, I have never received a single order from a customer hence there is no way that customer has raised the complaint as the inauthentic products. Even though as requested by Amazon, we have shared the Invoices with the PQ-Seller-Assessment Team on 11th Aug 2018.

Next day the team replied and said that we require some more details.

"Hello,

Thank you for responding to our request for information. However, we still need more information regarding the below Brand.

Pokemon

What you can do

Email seller-performance-policy@amazon.in and include the following:

Documents to show that your supplier – “ Durga enterprises” is authorized to sell the above mentioned Brand.

You may also include any additional details you would like us to know.

You can send us a pdf, jpg, png, or gif file.

What happens next?

We’ll review the information you send and get back to you with an answer within 1 business day. Once we confirm the information you provide, the review of your selling account will be complete.

Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.in/hz/contact-us).

We appreciate your cooperation and thank you for selling on Amazon.

Regards
Seller Performance Team
Amazon.in

Sincerely,

Seller Performance Team
Amazon.in
https://www.amazon.in"

According to this reply, they need the “POKEMON” brand authorization letter from the supplier. We check with the Supplier for the Brand authorization letter but he denied.

We don’t know what to do in this case.

If anyone who faced this issue before, please share the details with us.

Please help us!!!