Amazon is prompting AND writing refund requests?! 😠
I send a lot of letter sized items, postage purchased with BuyShipping, 1st Class, which doesn’t provide tracking. We have known for a while that Amazon when there is no tracked proof of delivery will show a message on the order telling the buyer to request a refund. Which is annoying enough. But it happened rarely, till this week when all of a sudden I received 3 messages from different customers but with almost identical content. 
Did Amazon introduce some kind of templates or AI for buyers to use, etc? Did you guys experience this?
The messages all say “I still have not received my order even though the estimated delivery date has passed. Can you expedite the shipment or provide additional tracking information for my order no. ------------------ if the item is expected to arrive soon, or otherwise process a full refund?”
Amazon is prompting AND writing refund requests?! 😠
I send a lot of letter sized items, postage purchased with BuyShipping, 1st Class, which doesn’t provide tracking. We have known for a while that Amazon when there is no tracked proof of delivery will show a message on the order telling the buyer to request a refund. Which is annoying enough. But it happened rarely, till this week when all of a sudden I received 3 messages from different customers but with almost identical content. Did Amazon introduce some kind of templates or AI for buyers to use, etc? Did you guys experience this?
The messages all say “I still have not received my order even though the estimated delivery date has passed. Can you expedite the shipment or provide additional tracking information for my order no. ------------------ if the item is expected to arrive soon, or otherwise process a full refund?”
5 replies
Seller_7VbclcPFFRTnc
I had 2 of them 1 day last week
I did wonder if it was an amazon messages template or a YouTuber promoting it
Seller_lSctf6RddTHd5
Must be Amazon if its wide spread. One of the 3 messages had a ‘please’ tacked on, so the costumers have an option to edit at least, but it’s very frustrating, not to mention waste of money and time.
They think they make a better experience for the buyer but are only enabling every person that wants to try it on.
The other platform will provide you topic reasons when a buyer needs to contact the seller. Amazon go out of their way to tell possible frauds to complain, request a refund a day after estimated delivery! and now they won’t even need to make an effort of writing a message. And I can’t even block them?
I am scared to jinx it, but they couldn’t possibly make it easier for dishonest customers 
Seller_DROodOAYHftnc
Someone else has just started another thread on the same topic with the exact same message !
Seller_Ex6PjkKkj3dFR
Yeah, I have had several of these. exactly the same wording, and started a thread an hour after you ( oops! ) and the same situation as yourself with the types of letters sent. A few times in the past I have also had people send screenshots of updates from Amazon telling them to expect their delivery by a time in the evening ( I forget exactly ) and that they’d waited in all day when it was sent by regular first class and franked!
