Can I Deactivate the REPLACEMENT Option under Return Options to Improve my Elderly Customers Buying Experience?
I sell unique, size-related products to an elderly customer base. Despite recommending clean measurements for a perfect fit, many customers still order the wrong size. They often believe that the replacement option will provide them with the same item in a different size. However, they end up receiving the exact same item, which leads to frustration and disappointment. Is there a way to deactivate the replacement option on Amazon? My goal is to help my customers have a better buying experience.
0 replies
Quincy_Amazon
Hello @Seller_x6ebsi66KydQO
Thank you for posting your inquiry to the Forums.
Replacements for seller-fulfilled returns are automatically offered as part of the Prepaid return label program. Please note that to protect you from bad returns, you’ll be able to file for reimbursements via a SAFE-T Claim in cases where the condition of the original product is used or damaged by the buyer, or materially different from what was sent to the buyer. This help page provides additional information regarding replacements for seller-fulfilled returns for your reference if needed.
Regards,
Quincy_Amazon
