Incomplete Buyer's Address causing us problems and claims
Why is Amazon allowing buyers when creating an account to provide incomplete shipping addresses- not submitting their street address or house / apt. number...only their name, city and state. Why is Amazon allowing incomplete shipping address to go through the system?
This is causing us claims that now we have pay for. Now, does our shipping staff have to read each address carefully? When shipping several orders a day, this is unfair of Amazon to not prevent this.
Incomplete Buyer's Address causing us problems and claims
Why is Amazon allowing buyers when creating an account to provide incomplete shipping addresses- not submitting their street address or house / apt. number...only their name, city and state. Why is Amazon allowing incomplete shipping address to go through the system?
This is causing us claims that now we have pay for. Now, does our shipping staff have to read each address carefully? When shipping several orders a day, this is unfair of Amazon to not prevent this.
0 replies
Seller_DdmPiA1p1S2Wu
It is certainly annoying, especially when a package gets returned due to an incorrect address or you get hit with a large ($16 or so?) surcharge from UPS for an address correction. Who knows why Amazon doesn't do an address verification when the buyer is entering their address, I guess they just don't consider it worth their time to implement.
Seller_z2QNoPZSaJ0cV
Exactly. We can't expect shipping personnel who are doing their very best to get shipments out within 1 day of shipping, to be checking addresses to ensure a COMPLETE address is provided. Frankly, it's irresponsible on the part of Amazon to allow that. And then stupid buyers email us when the package isn't delivered and we think to ourselves, so the usps is supposed to know where you live in the entire city? Ridiculous. I wish Amazon would require full addesses before sending an item to "ship".
Seller_kIukTwdhvntAp
I ship anywhere from 20 to 50 (or more if it's busy) orders a day and I'm a 'one man shop'.
When I copy the address into my Endicia/Dazzle program it shows me automatically that it is a 'bad address'. I then see if I can fix it or not.
If there is no street or box number it can't be fixed and the order gets cancelled as 'shipping address undeliverable.'
BEFORE I cancel I will send the 'buyer' a message through the Amazon system letting them know that I have to cancel because THEY FAILED to provide a street number or PO Box so that I could ship their items.
It's important to send that BEFORE cancellation since you won't be able to after and Amazon buyers are notorious for 'they cancelled but never contacted me' feedbacks.
Seller_z2QNoPZSaJ0cV
Thank you! We have forwarded your reply to our small group of shipping personnel... -But it is clear, you know how frantic it gets during the holidays when the focus is on pick, pull, ship! it's hard to check for complete addresses when time is of the essence. But we think there is some scam going on as we have 5 claims from people in the same town in Arizona --all with zero street addresses. Now we have to refund them over $200 for the items. It's costly and frankly irresponsible on the part of Amazon NOT to verify shipping addresses before sending the orders onto us. It's the same with credit cards--if the account isn't good, we shouldn't receive the order.
If Amazon cared about making small improvements for 3rd party sellers, they would first, fix the feedback system, and then add the verification of shipping addresses to their "to do" list. But we don't think they care.
Seller_Jpr1iJSGbQOdQ
Not to mention that when Amazon process the Buyers payment transaction it should too verify a complete address. Amazon (and the Bank) will allow a transaction to be charged without a proper addresss? Is that not one way to verify a (payment) account?
Seller_7oKQkd3ZYovCx
That's a good question, and the answer is easy. Policies force you to ship the product even though the package returns to you due to an incomplete address. You can not cancel the order because you take the risk of receiving negative feedback, and it will hit your ODR. You can not use Seller support because Seller support does not support sellers. Finally, most important, Amazon is receiving money from shipping and the return due to the incomplete address or refusal. Amazon does not care if we lose money or get scammed.
Seller_ctlHhuYQK8UHO
I would suggest buying your shipping through amazon as they will accept responsibility for lost or undeliverable orders.
We switched over to FBA though. While it comes with it's own set of issues, it is way easier than processing around 100 orders per day. My biggest complaint is really the fact that so many returns come back as "customer damaged" and we take the hit instead of Amazon or the customer.
But with FBA, it has really cut a lot of hours out of our day for us here, as well as shipping supplies, etc. We actually do better or equal with fba vs fbm.
Seller_aUbEyzlSSnsDJ
either cancel the order or sent it as is. This is amazons' problem not yours.
Seller_r9wMm8LrE5iKj
And I'll add that allowing users to enter "koolman" (and no last name) as their shipping name doesn't help the delivery guy disambiguate questionable addresses in apartment buildings. Amazon can convince me they care at ALL about sellers when they establish ANY requirement that buyers make the tiniest efforts or display a modicum of honesty.
Seller_qsmJ7fO5jvlyY
Use Amazon's Buy Shipping then the issues are Amazon's responsibility.
