Amazon seller support is absolutely dismal
Amazon seller support is terrible. They deactivated my account because I sell highly customized domino tables and depend on customer response and approval before I can process the order. Amazon will not provide the customer's phone number or email address and most of the time the Amazon phone interface number does not work, the customer does not answer or email box is not set up which on a $500 sale I hate to proceed without approval. 95% of my customers give me a 5 star rating. A few have learned if they wait until the day before the tracking number says the item will arrive they can cancel the order, keep the $500 item and Amazon refunds the money out of my account, and of course they refuse to return the item when it arrives. Amazon seller support will say they will call you back but the call drops as soon as you pickup the phone. They email but never resolve the issue but only give you a link to seller support which is a useless vicious cycle. Why is it impossible to just pick up a seller support phone, call, explain the issue and resolve it. I am done, moving my business to Etsy, Ebay and my website. No wonder Amazon is firing people and losing market share. There is ZERO SUPPORT FOR SELLERS.
Amazon seller support is absolutely dismal
Amazon seller support is terrible. They deactivated my account because I sell highly customized domino tables and depend on customer response and approval before I can process the order. Amazon will not provide the customer's phone number or email address and most of the time the Amazon phone interface number does not work, the customer does not answer or email box is not set up which on a $500 sale I hate to proceed without approval. 95% of my customers give me a 5 star rating. A few have learned if they wait until the day before the tracking number says the item will arrive they can cancel the order, keep the $500 item and Amazon refunds the money out of my account, and of course they refuse to return the item when it arrives. Amazon seller support will say they will call you back but the call drops as soon as you pickup the phone. They email but never resolve the issue but only give you a link to seller support which is a useless vicious cycle. Why is it impossible to just pick up a seller support phone, call, explain the issue and resolve it. I am done, moving my business to Etsy, Ebay and my website. No wonder Amazon is firing people and losing market share. There is ZERO SUPPORT FOR SELLERS.
1 reply
Atlas_Amazon
Hello @Seller_6fP2BtQsu2SeW
Thank you for the information provided regarding the issue you've been dealing with. I understand your account was impacted and you are need of assistance in resolving it. You mention issues with the tracking, could you provide more information on where the current status is and what information our team has requested from you?
Any other update or relevant information should be provided here so that we may continue to provide assistance.
Best,
Atlas