Overcharging of weight Handling Fee
Amazon Is over charging weight handling fee in Seller Flex and unexpectedly seller support is not ready to listen and accept their mistake
Product weight is 100 gms
Box Weight 60 gms dimensions 19.1 X 12.9 X 6.9
Upto 3 Units(means 300 gms) can be packed in 1 box
so 2 units weigh only 100+100+60 = 260 gms even if we add additional 100 gms as per the amazon policy then also it comes out to be 360 gms
But Amazon is charging as per 500-1000 gms slab
Overcharging of weight Handling Fee
Amazon Is over charging weight handling fee in Seller Flex and unexpectedly seller support is not ready to listen and accept their mistake
Product weight is 100 gms
Box Weight 60 gms dimensions 19.1 X 12.9 X 6.9
Upto 3 Units(means 300 gms) can be packed in 1 box
so 2 units weigh only 100+100+60 = 260 gms even if we add additional 100 gms as per the amazon policy then also it comes out to be 360 gms
But Amazon is charging as per 500-1000 gms slab
9 replies
Seller_JUkFPJRzAntT4
right now support service is worst .. open a case revert back daily basis they will fix it but late .. if you have account manager then talk to manager.
Seller_rf1E0Kf6ywPJA
after you ship order how many day you recived over charging report
Seller_uZqVDMnmJy2cz
They are charging for dimension as they are multiplying dimensions.
Seller_MPGsOvQw56skV
game here is of volumetric weight. if you multiply dimensions and divide by 5000 it will be 340gms.
is they are taking slightly higher dimensions like 20*13*7.7 then it will be 400gms and they will add 100gms and product will be in 0.500-1kg slab.
Tell seller support team to take dimensions from fc team with photo and send them your.
You will need patience in this case as it takes minimum 1 month to solve very small issues like this
Seller_Vzngnf3un41gS
19.1 X 12.9 X 6.9cm equivalent to 340 grams. Means 500 grams slab will apply.
Seller_qhh5EPOkeXHII
Yes amazon calculate weight, dimension in his own ways & calculation ultimately causing loss to seller by over charging us .
Seller_a1O3vPkt2eGfx
Absolutely right, Even after submitting clawform they are not ready for reimbursement.
