Hi,

I am really hoping someone can help me. I have traded as an amazon seller account for three months in 2020 and recalled any remaining products back in 2020. In September 2024, Amazon started charging me multiple times for goods that is not mine.

When I logged into my account, I have found surplus goods in my inventory to which they are adding everyday. I had a call with Amazon for verification on the 27th and have not heard back since. I am really distressed, I was given a lead time of 3 days but it has been nearly two weeks. Meanwhile, I am worried they will charge my card again.

My understanding is that, I will not be able to raise an appeal unless they verify my account. Since I have not heard back from them, can someone please let me know if there is another way I can contact them.

I would be really grateful for any help, I do not know how to navigate this and this is really distressing me!Any help would be much appreciated.

Thanks,

Elant.