Fba
Hey All,
Has anyone been having issues with Amazon FBA? In the past 3 months, they have returned 7 very popular top selling items/ASINS worth of stock (from 300 units to 2000 units per ASIN) due to customers saying, the product description doesn’t match or item is not as described (which we update on a weekly basis to make it easier for customers as we sell Medical Support products so we always include sizing guides, what and what not to do with said product or any queries, to message us)
FBA then remove the items for ‘Investigation’ and ask us to supply them with the correct ASIN as our EANs don’t match their system even though we use the FBA labels due to their system won’t update our EANS to mach our new ones (we have updated all of our stock in the past year with new barcodes, registered on the GS1 site with certificates at hand, we’re the brand owner, seller and distributor for what we sell too) We supply all the documentation they ask for. Yet, they choose to go with their original decision, always, and have all items sent back to us which is both wasting theirs and our time along with costing us a lot in removal charges.
Has anyone else had this experience recently? And also, what;s the point of using the FBA labels that we sticker over our barcodes? To then when they send us photos of our stock, they include ones of them ripping the labels off to see the barcode even though our boxes match the descriptions of what we’re selling. We’ve told them time and time again, their system won’t update the EANs hence using the Amazon FNSKU barcodes. Been using the FBA service since 2011 but it’s honestly been the worst service and help to date.
It’s becoming very exhausting as FBA Support is just not listening to us and just keep hammering the same scripted response every time.
Hope all the above makes sense and thanks for your time reading!
Fba
Hey All,
Has anyone been having issues with Amazon FBA? In the past 3 months, they have returned 7 very popular top selling items/ASINS worth of stock (from 300 units to 2000 units per ASIN) due to customers saying, the product description doesn’t match or item is not as described (which we update on a weekly basis to make it easier for customers as we sell Medical Support products so we always include sizing guides, what and what not to do with said product or any queries, to message us)
FBA then remove the items for ‘Investigation’ and ask us to supply them with the correct ASIN as our EANs don’t match their system even though we use the FBA labels due to their system won’t update our EANS to mach our new ones (we have updated all of our stock in the past year with new barcodes, registered on the GS1 site with certificates at hand, we’re the brand owner, seller and distributor for what we sell too) We supply all the documentation they ask for. Yet, they choose to go with their original decision, always, and have all items sent back to us which is both wasting theirs and our time along with costing us a lot in removal charges.
Has anyone else had this experience recently? And also, what;s the point of using the FBA labels that we sticker over our barcodes? To then when they send us photos of our stock, they include ones of them ripping the labels off to see the barcode even though our boxes match the descriptions of what we’re selling. We’ve told them time and time again, their system won’t update the EANs hence using the Amazon FNSKU barcodes. Been using the FBA service since 2011 but it’s honestly been the worst service and help to date.
It’s becoming very exhausting as FBA Support is just not listening to us and just keep hammering the same scripted response every time.
Hope all the above makes sense and thanks for your time reading!
0 replies
Seller_EHYOwAkoZV3Hb
Never happened to us but it may have happened to others.
Just checking one thing. Do the FNSKU labels that you are using to replace the EANs fuly cover the EAN barcodes on the products? If they don’t, the operatives may scan the wrong barcode and they won’t be recognised.
Or maybe, do those labels come off too easily?
Seller_DTufFoxJuMU0M
Never happened to me either, I can’t see why someone would go to the hassle of ripping the FNSKU label off to scan the barcode underneath, unless for some reason the FNSKU label was unreadable
I’m confused by this statement though, what is changing on your product that you need to update on a weekly basis?
Seller_esvgLzKXw2YAl
That line there concerns me.
Whilst I understand you wanting to keep things up to date, by changing a listing on a weekly basis, you are basically changing what someone has bought last week, which in turn I would imagine would help to prompt claims for item not as described.
No product can change that much, that it needs to be updated so often?
If it is actually changing that much, then they are probably different products.
Seller_GitZzuVtEYcqf
Hey thanks for the response.
Yes, their labels cover our barcodes.
However, have just spoken to our warehouse team and the quality of the labels has downgraded (you can see our barcode through the sticker underneath) but the FNSKU label is still clear to be scanned as our scanners don’t pick up the barcode underneath.
