How to offer returns or refunds for an item in a "Non-returnable" category
My product listing's return policy was automatically defaulted to "Non-returnable due to Food safety reasons". It is not food, but a personal care item. This default no return policy message is on all personal care items similar to mine too (not just my item). My question is how do I still allow returns or refunds for my customers? Because this whole "sorry no refunds" policy is not what our company is all about. We have a no-hassle 30 day free return policy if someone buys from us outside of Amazon, so we would really like to offer that same level of customer service to our buyers on Amazon too.
I have already edited Return Settings and selected "free returns" for all items but it will not override this default return policy that Amazon put on my listing due to the item category (health / personal care item).
Any ideas how I can make my customers happy with free returns or some type of return policy? Thank you
How to offer returns or refunds for an item in a "Non-returnable" category
My product listing's return policy was automatically defaulted to "Non-returnable due to Food safety reasons". It is not food, but a personal care item. This default no return policy message is on all personal care items similar to mine too (not just my item). My question is how do I still allow returns or refunds for my customers? Because this whole "sorry no refunds" policy is not what our company is all about. We have a no-hassle 30 day free return policy if someone buys from us outside of Amazon, so we would really like to offer that same level of customer service to our buyers on Amazon too.
I have already edited Return Settings and selected "free returns" for all items but it will not override this default return policy that Amazon put on my listing due to the item category (health / personal care item).
Any ideas how I can make my customers happy with free returns or some type of return policy? Thank you
0 replies
Quincy_Amazon
Hello @Seller_ShnU5PznCVf6A
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to inquire whether you received resolution on your concern. If you still need assistance, I would suggest opening a case with our Support team. This way they can troubleshoot whether there is anything on the listing(s) that is causing that return policy (the product category, any keywords or ingredients in the product that may be triggering this) or provide guidance on any relevant related policies. Please feel free to provide an update to this thread.
Regards,
Quincy_Amazon
