I Haven't got paid in more than a month because of a LOWE'S branded box
Ten months ago, I began selling on this platform and found the experience enjoyable—until things took a turn for the worse. On July 15th, my Seller Fulfilled account was deactivated by Amazon due to a drop-shipping violation, which was due to LOWE'S BOXES. Initially, I thought this was a mistake, so I contacted Amazon's seller support to resolve the issue. Unfortunately, they confirmed the deactivation but refused to explain why, leaving me confused about how I could address the problem without knowing the cause.
After some investigation, I recalled receiving a review shortly before my listings were deactivated. The review mentioned that the item was used, which I had clearly stated in the listing, and also that it arrived in a Lowe's box. This detail apparently led Amazon to suspect that I was drop-shipping from Lowe's. I explained the situation to Amazon, and they eventually reinstated my Fulfillment by Merchant (FBM) listings.
However, just a few days later, on July 18th, I received a message stating that my account had been placed under temporary review due to their drop-shipping policy. Immediately after, my account balance dropped to $0, and I haven't been paid since. Despite contacting seller support multiple times, I'm always told to wait 72 hours for a resolution, but no one has offered any real help.
I'm really hoping this situation gets resolved soon. If I remain unpaid much longer, my business will likely fail—I'm already seeing a 40% drop in sales compared to last month. Here are my case numbers: 15830762661, 15812998011, 15801638321, and 15652999591.
I Haven't got paid in more than a month because of a LOWE'S branded box
Ten months ago, I began selling on this platform and found the experience enjoyable—until things took a turn for the worse. On July 15th, my Seller Fulfilled account was deactivated by Amazon due to a drop-shipping violation, which was due to LOWE'S BOXES. Initially, I thought this was a mistake, so I contacted Amazon's seller support to resolve the issue. Unfortunately, they confirmed the deactivation but refused to explain why, leaving me confused about how I could address the problem without knowing the cause.
After some investigation, I recalled receiving a review shortly before my listings were deactivated. The review mentioned that the item was used, which I had clearly stated in the listing, and also that it arrived in a Lowe's box. This detail apparently led Amazon to suspect that I was drop-shipping from Lowe's. I explained the situation to Amazon, and they eventually reinstated my Fulfillment by Merchant (FBM) listings.
However, just a few days later, on July 18th, I received a message stating that my account had been placed under temporary review due to their drop-shipping policy. Immediately after, my account balance dropped to $0, and I haven't been paid since. Despite contacting seller support multiple times, I'm always told to wait 72 hours for a resolution, but no one has offered any real help.
I'm really hoping this situation gets resolved soon. If I remain unpaid much longer, my business will likely fail—I'm already seeing a 40% drop in sales compared to last month. Here are my case numbers: 15830762661, 15812998011, 15801638321, and 15652999591.
0 replies
Seller_ciYs3eInTHIdO
@Cooper_Amazon@LeviDylan_Amazon PLEASE HELP!
Seller_nRFmxiQg4EGrw
This detail apparently led Amazon to suspect that I was drop-shipping from Lowe's.
I suspect that the actual infraction was a "Violation of Amazon's Dropshipping Policies", which forbid the use of branded boxes from other retailers, regardless of who is shipping the product (and if you want to argue that rule should be stated elsewhere, I'll agree 100%. But that's where it is).
So whether or not you dropshipped from Lowe's (obviously you did not, as they don't sell Used items), you DID violate the Dropshipping Policy.
I hope you can get this resolved; but the mistake is at your end, not Amazon's. Their policy is quite clear; sadly, too many people think "I'm not dropshipping, so those rules don't apply to me".
Best of luck getting past this. Easy mistake to make, and Amazon is (IMO) a bit on the harsh side here.
LeviDylan_Amazon
Hello @Seller_ciYs3eInTHIdO,
Thank you for posting here on the Seller Forums.
" Here are my case numbers: 15830762661, 15812998011, 15801638321, and 15652999591."
I was able to review the case ID's you provided and reach out to the appropriate teams about this. I learned that issue has been resolved for you and the funds hold on your account has been lifted. Can you confirm if this is what you are seeing as well? If the concern has been addressed I am very glad.
I look forward to your response. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
