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    Seller_RSwABJNHpHnEZ
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    📦 Easy Ship Pickup Misses: What Happens Next? 😕
    by Seller_RSwABJNHpHnEZ
    Amazon replied

    Hello, Sellers! In Easy Ship Pickup Misses: How to Avoid Them, we shared suggestions on how to avoid Pickup Misses and reduce delayed orders and frustration.

    However, we know that for various reasons, some Easy Ship orders are not picked up by the associate within the scheduled pickup time. To help protect your business metrics and get your shipments back on track quickly, here are the immediate steps you can take when a pickup is missed:

    1. 🫱 Reach out to the pickup associate. 🫲

    ☎️ If you are having a pickup issue, the associate contact details will be visible between 🕚 11:00 a.m. to 6:00 p.m. 🕕

    • Go to Orders drop-down and select Manage Orders.
    • In the Easy Ship tab, click Sent.
    • A banner will be available in the Waiting for pick-up section.
    • After 6:00 p.m. you will find a link to the Missed Pickup form in this section.

    2. 📨 Notify Amazon about the issue 📩

    If you are still having issues, please file a support case and respond here in the forums to let us know.

    Here are some additional help pages:

    Process Amazon Easy Ship orders

    Easy Ship Pickup Miss FAQ

    7 votes
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    Seller_g9lsMLq2zGVOu
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    🚨 EASY SHIP PICKUP SYSTEM COMPLETELY BROKEN – NO ACTION EVEN AFTER MISS PICKUP FORM 🚨
    by Seller_g9lsMLq2zGVOu
    Amazon replied

    ❌ Miss Pickup Form bharne ke baad bhi ZERO ACTION

    Main clearly batana chahta hoon:

    📄 Missed Pickup Form daily fill ho raha hai

    ❌ Uske baad bhi koi pickup arrange nahi hota

    ❌ Koi follow-up nahi, koi resolution nahi

    ❌ Orders daily auto-cancel ho rahe hain

    Iska matlab yeh hai ki Miss Pickup Form sirf naam ka form hai, ground reality me koi action nahi hota.

    📞 Pickup Agent Contact Number – COMPLETELY USELESS

    Seller Panel me jo pickup person ka number diya jaata hai:

    ❌ Kabhi pick nahi hota

    ❌ Ring jaata rehta hai / switched off

    ❌ No response, no callback

    Toh phir yeh number dene ka kya point hai?

    Seller ko sirf blame karne ke liye?

    ⏳ PROBLEM FROM DAY ONE – SINCE ACCOUNT CREATION

    ⚠️ Yeh issue recent nahi hai

    ⚠️ Account banne ke din se Easy Ship pickup ka same problem aa raha hai

    ⚠️ Ab situation yeh ho gayi hai:

    Daily order cancel

    SLA destroyed

    Account health risk

    Business stop hone ki situation

    Aur phir bhi Seller Support koi real help nahi kar raha.

    🗣 SELLER SUPPORT – NO REAL SUPPORT

    Seller Support se milne wale replies:

    “Wait karein”

    “Reschedule pickup”

    “Form bhar diya gaya hai”

    “Internal team dekhegi”

    📌 Result:

    ❌ No pickup

    ❌ No fix

    ❌ No accountability

    Yeh support nahi hai — time waste hai.

    ❓ STRAIGHT QUESTIONS TO AMAZON (ANSWER REQUIRED)

    1️⃣ Agar pickup agent aata hi nahi, to seller ko miss pickup kyu mark kiya jaata hai?

    2️⃣ Miss Pickup Form ka actual purpose kya hai agar koi action nahi hota?

    3️⃣ Seller Panel me diya gaya pickup number kaam kyu nahi karta?

    4️⃣ New seller ke account me hi yeh issue hai — onboarding failure kyu?

    5️⃣ Is situation me seller business kaise chalaye?

    🚨 CLEAR DEMAND (IMMEDIATE ACTION REQUIRED)

    Amazon se clearly demand hai:

    ✔ Pickup accountability Amazon ke naam ho

    ✔ Seller ke orders cancel hona immediately stop ho

    ✔ Seller metrics & account health protect ki jaaye

    ✔ Pickup partner mapping & phone number verify ho

    ✔ Seller ko alternative logistics option diya jaaye

    🔥 FINAL STATEMENT

    Seller ready hai.

    Product packed hai.

    Pickup scheduled hai.

    Phir bhi pickup nahi hota, seller punish hota hai.

    Yeh Amazon Easy Ship ka complete operational failure hai — seller failure nahi.

    ⚠️ **I am seriously requesting senior Amazon team intervention.

    This issue is destroying seller business from day one.**

    78 votes
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    Seller_4Yjf2JzFvkNis
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    ⚠️ ATS Return Fraud – Return Marked Delivered at 8:30 PM but Never Received
    by Seller_4Yjf2JzFvkNis
    Amazon replied

    Hello Amazon Seller Support Team,

    I am starting this discussion to highlight a serious and repeated issue with Amazon Transportation Services (ATS) related to return deliveries.

    One of my return parcels was marked as “Delivered” at around 8:30 PM, but the parcel was never handed over to me and never reached my location.

    When the regular pickup agent visited my place, I clearly informed him to pick up 2 return parcels, because those returns were never delivered to me in the first place. However, I am not sure what was done internally, but both returns were later marked as delivered using the SAME OTP, even though I never received them physically.

    This is not the first incident. There have been multiple cases of ATS falsely marking return parcels as delivered, resulting in losses for sellers. Unfortunately, Amazon seems unable to control or take strict action against its own logistics partner, while sellers are forced to follow very strict policies.

    Amazon has numerous rules and penalties for sellers, but when fraud is happening through Amazon’s own agency, sellers are left without proper protection or accountability.

    This situation is extremely disappointing and raises serious concerns about seller safety, transparency, and fairness.

    Return Parcel Details:

    Order ID: 404-2699175-9389145

    Order ID: 404-4839781-0457149

    I request the Amazon team to investigate this issue urgently, take strict action against the involved ATS staff, and ensure sellers are not made to suffer due to internal delivery fraud.

    Such incidents damage seller trust and credibility.

    This is truly shameful if allowed to continue.

    Looking forward to a proper resolution.

    Thank you.

    53 votes
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    📦 Easy Ship Pickup Misses: How to Avoid Them 🏃‍♂️‍➡️
    by Seller_RSwABJNHpHnEZ
    Amazon replied

    🚚 Hello, Sellers! Amazon Easy Ship lets you deliver orders to more than 99% of India's serviceable pincodes by having a delivery associate pick up from your location and deliver to the buyer's doorstep. 🏡

    Many sellers use Easy Ship to scale their business with minimal effort. However, we do get questions about Pickup Misses. Pickup Misses are when an Easy Ship order isn’t picked up by the associate within the assigned pickup time.

    Here are suggestions for what you can do to avoid Pickup Misses and reduce delayed orders and frustration.

    1. 👉 Make sure your information is accurate and clear! 🚩

    • Update pickup info in Seller Central: go to Account Information > Shipping and Returns > Easy Ship Settings. 🔎
    • Make sure your address is as accurate as possible! Include details like the house and floor number, building name, locality, pin code and any nearby landmarks that will help the associate find you (and your package!). 🏠

    2. 🤝 Create a Problem-Free Pickup! 😊

    • Make sure the contact number is for the person handing over the parcel, in case the associate needs to reach them during the pickup time. ☎️
    • Use the "Update Pick-up Location" pin on the maps feature to help associates more easily locate you. 📌
    • Check that packages meet the Guidelines for labelling and packaging, and have orders ready before the scheduled start time. 📦

    Do you use Easy Ship and have other suggestions for preventing pickup misses? Please share those suggestions with sellers in this thread!

    If you have tried these methods but still have an Easy Ship pickup problem, please visit the article:

    Seller Forums: Easy Ship Pickup Misses: What Happens Next?

    Process Amazon Easy Ship orders

    Easy Ship Pickup Miss FAQ

    8 votes
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    Seller_kguoELl4COfVB
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    🔴 Scam ALERT: Important Tips for Safe Returns and Pickups
    by Seller_kguoELl4COfVB
    Amazon replied

    1. Never hand over or drop your parcel without it being scanned or marked as "Picked Up."

    If the pickup mark is not done, your item can be lost or stolen, and you won’t be able to claim it.

    2. Always check the number of items linked to a single OTP.

    Sometimes multiple returns are grouped under one OTP. In such cases, they may take fewer items but mark all as returned, causing losses.

    3. Never disclose your seller name on Amazon.

    If you confront or question them, they might target you with fake orders or tricks to cause losses.

    56 votes
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    📦 Easy Ship Pickup Misses: What Happens Next? 😕
    by Seller_RSwABJNHpHnEZ
    Amazon replied

    Hello, Sellers! In Easy Ship Pickup Misses: How to Avoid Them, we shared suggestions on how to avoid Pickup Misses and reduce delayed orders and frustration.

    However, we know that for various reasons, some Easy Ship orders are not picked up by the associate within the scheduled pickup time. To help protect your business metrics and get your shipments back on track quickly, here are the immediate steps you can take when a pickup is missed:

    1. 🫱 Reach out to the pickup associate. 🫲

    ☎️ If you are having a pickup issue, the associate contact details will be visible between 🕚 11:00 a.m. to 6:00 p.m. 🕕

    • Go to Orders drop-down and select Manage Orders.
    • In the Easy Ship tab, click Sent.
    • A banner will be available in the Waiting for pick-up section.
    • After 6:00 p.m. you will find a link to the Missed Pickup form in this section.

    2. 📨 Notify Amazon about the issue 📩

    If you are still having issues, please file a support case and respond here in the forums to let us know.

    Here are some additional help pages:

    Process Amazon Easy Ship orders

    Easy Ship Pickup Miss FAQ

    7 votes
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    Seller_SUrzeHHbhzipZ
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    Loophole found in Easyship, new scam by associates
    by Seller_SUrzeHHbhzipZ
    Amazon replied

    Issue Details:

    Pickup associates consistently arrive late in the evening instead of the scheduled time or next day.

    Parcels are not scanned at the time of pickup. Associates claim they will scan them at the warehouse, and in some cases, scanning happens the next day.

    Due to these delays, many orders are canceled if not picked up within 2–3 days.

    Currently, these parcels are neither reflected in Amazon’s system nor in the seller’s custody, creating a risk of loss and accountability gaps. Associates keep these parcels with them without paying single penny and is a big LOOPHOLE and SCAM done by them.

    I have complained through your templates but as usual no benefit of it.

    This situation is unacceptable and has already resulted in substantial losses for sellers. If not addressed promptly, it could lead to broader trust and financial implications for Amazon as well.

    Requested Actions:

    Investigate the conduct of pickup associates and ensure compliance with mandatory scanning at pickup.

    Implement strict timelines for pickups to prevent order cancellations.

    Provide clarity on the status of parcels currently unaccounted for and initiate reimbursement for any losses incurred.

    Please treat this matter with urgency and confirm the steps being taken to resolve it. I am happy to provide order IDs, pickup dates, and any additional details required for your investigation.

    Thank you for your prompt attention to this issue.

    40 votes
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    Seller_vjKuPIWkco9bN
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    🔴 Repeated Easy Ship Pickup Misses – No Resolution Even After Multiple Complaints
    by Seller_vjKuPIWkco9bN
    Amazon replied

    Hello fellow sellers and Amazon team,

    I am writing this post out of sheer frustration regarding the daily missed pickups under Easy Ship and the lack of proper action from Amazon Seller Support, even after following all the prescribed processes.

    🔧 Issue Summary:

    Orders remain in "Waiting for Pickup" status even after the pickup slot is over.

    Pickup associate is either late, never shows up, or doesn’t answer calls.

    I’m forced to fill the Missed Pickup Form daily and every time I raise a complaint, I get the same standard response “We have informed our internal team.”

    No strict action has been taken against the pickup associate despite repeated complaints.

    Even after multiple escalations and case IDs, I’m still assigned the same unprofessional pickup person every day.

    This has caused my Prime orders to get delayed/cancelled, impacting:

    Order metrics

    Customer trust

    Account health

    📑 Actions Taken So Far:

    Multiple case IDs raised (latest: 11375383182)

    Filled the missed pickup form for each affected order

    Reported the associate’s behavior multiple times

    Provided affected order IDs

    Engaged with chat, email, and even Twitter support — no solid resolution yet

    ❗️Impact on Business:

    Repeated missed pickups lead to cancellation of time-sensitive Prime orders

    Daily loss of revenue and customer dissatisfaction

    Wasted time in chasing support, filling forms, and follow-ups

    No accountability or alternative pickup assigned even when associate is on leave

    🙏 Request to Amazon:

    Please assign a new and reliable pickup associate to my location

    Ensure strict action is taken against repeated pickup failures and negligent behavior

    Stop closing cases with template replies and start offering actual resolutions

    Help sellers like me who are facing this issue daily, despite doing everything right

    I hope this post reaches the right internal team within Amazon. I am also posting this here to check if other sellers are facing similar issues, and to request the community and Amazon to take this seriously and urgently.

    Thanks

    57 votes
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    2.5K views
    77 replies
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