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Amazon seller Flex
by Seller_j2uAVwQQviJCS

i want to register in seller Flex. I have invitation by Amazon am. But I want to know about the requirement of area or warehouse to complete the process.

please help me

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Dear Team,

For the past 15 days, a fraudulent buyer using multiple fake IDs and fictitious addresses has been placing orders through your portal to me. Despite my numerous calls to seller support and the creation of around 60-70 case logs for different order IDs associated with this buyer in Sangrur, Punjab, I was assured by Amazon representatives that everything would be taken care of.

However, as of yesterday, this fraudulent buyer has received a full refund for 52 orders. Today, I received 41 returns, most of which appear to be from this same buyer. The returned packages clearly indicate that the original goods have been replaced with rubbish, including empty cardboard boxes packed in large cartons. My appeals to you to prevent the dispatch of these orders went unheard.

Now, this buyer is getting full refunds after keeping my goods, while I am left with worthless items and facing questions about my ASIN due to forged complaints raised by this buyer. Today, I also spoke with seller support regarding case ID 9937280312 and followed their guidance.

I am sharing video links taken at the time of packing these orders. Please note that these links include only a few videos previously shared on my account health page in response to a complaint about a particular ASIN. I have videos for each and every order sent to this person. Additionally, I sent emails to approximately 8-10 different addresses generated by this person in buyer-seller messages, seeking a response to present to the account health page for the re-activation of my ASIN. I am also including different case log IDs generated for this particular ASIN.

When I check my payment page, I see a negative balance of approximately 2 lakhs, all due to this fraudulent buyer. I have been a seller on your portal for almost five years, and this is the first time such an incident has occurred. I have informed you at every step, yet I am facing the consequences of these fake orders.

Please intervene immediately and help me resolve this issue.

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Easy Ship delays for consecutive orders
by Seller_jkv3dIXSRL5By

For 2 consecutive orders, there have been delays in easy ship pick up and this last one has not been picked up at all. Customer service is utterly useless with just 1 answer that you need to keep filling in the form even if that means filling it 5-6 times. Once order is cancelled team will try to see what can be done, with no concern for loss of business for a seller. No information on who the pick up person is, and apparently, according to one customer service rep called Nitin, I should have received a text message with the delivery person's details and they should have reached out on the pick up day.

My question is how can there be no escalation matrix for consistently occurring issues? And why are customer service reps lying and saying that their senior's will also give the same answers that they are giving?

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fake order report
by Seller_D1sCRe7gKGiC3
Amazon replied

FAKE ORDER-Beware guys

{Moderator Edit: Buyer details removed]

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1 reply
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I need help with selling
by Seller_qvENOZgm1YmGk
Amazon replied

Hi team Amazon

I need your help in Starting my selling through Amazon but I need Amazon fulfilment facility for selling my products from Raipur Chhattisgarh india kindly assist me how can I start because I am not getting any kind of connetion or support from your You're Seller on boarding team Please help me as I need your help to start my work through Amazon with the Amazon fulfilment option

Please call me

Kindly help me in this way so I can start selling on Amazon

Thanks & Regard

Utkarsh

[Moderator Edit: Personal information removed]

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Not getting order
by Seller_jWqpXtPtT31R8
Amazon replied

Hello Everyone,

I have not received the order last 2 months the order value is low. I have made many changes but not not seen any improvement in order. Please help me. My all orders are fulfilled by Amazon

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This item cannot be shipped to your selected delivery location. Please choose a different delivery location.

this is why we are not able to ship product using easy ship

We are facing easy ship block issue on our account even seller support is not able to resolve this issue every time they said we have escalated this issue to our internal team.

can anyone tell what went wrong here

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Shipping charge is very high
by Seller_qYrux0zWhdedZ
Amazon replied

As a new seller on Amazon, I hoped to leverage the potential of e-commerce to build a successful business. However, after accounting for Amazon's shipping and other fees, I find that there's barely any profit remaining.

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3 replies
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Minimum order dispatch time
by Seller_7TDd31zv7EZo0

Hi, I'm new here and want to start selling my products on amazon. I want to know the minimum time required to dispatch the product from the seller warehouse once order is received. Any help would be appreciated.

Thanks

Unlabel.

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My order is not pick up
by Seller_veM7XH4MWZyFt
Amazon replied

amazon order is not pickup. pickup men is not receiving call and message. my last order is cancelled due to not being picked up and return to not come on time.

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