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    🛣️ MFN Roadmap: The Final Stop — Ask the MFN Team
    by Seller_NKThfzyLqL5QW

    Hello Sellers,

    You have reached the final stop on the MFN Roadmap! All month long, we have been breaking down the biggest pain points for Merchant Fulfilled sellers — from shipping metrics to carrier delays to label costs. Now it is your turn to ask the questions that matter most to your business.

    On August 26, we are hosting a full-day Ask Amazon event dedicated to answering your MFN shipping and fulfilment questions — directly from the Amazon MFN team.

    Event Details

    📅 When: Tuesday, August 26, 2026 | 8:00 AM – 5:00 PM IST 📍 Where: Right here in this thread

    What Topics Are Covered?

    You have followed the roadmap — now bring your questions on any of these topics:

    • Late Shipment Rate and Valid Tracking Rate: What triggers penalties, how thresholds work, and how to protect your account health.
    • Shipping Costs and Label Overcharges: Understanding label charges, identifying billing discrepancies, and what Buy Shipping does and does not cover.
    • OTDR and Carrier Delays: What happens when a carrier delay is beyond your control, how penalties are assessed, and what options you have.
    • Order Management, Promise Calculation and Shipping Settings: How delivery promises are calculated, configuring your shipping settings for accuracy, and managing orders effectively.
    • EasyShip: How EasyShip works, whether it is right for your business, and how to get the most out of it.

    How to Participate

    This thread will open for questions on August 19 — one week before the event. You will be able to:

    • Submit your questions in advance
    • Engage with other MFN sellers navigating the same challenges
    • Starting August 26, get your questions answered directly on this thread by the Amazon MFN team

    Prepare for Success

    Missed a post? Catch up on the full MFN Roadmap series here (links added every Tuesday):

    • Week 1: [LSR and VTR — What Triggers Penalties?]
    • Week 2: [Are You Overpaying for Shipping Labels?]
    • Week 3: [Shipping Settings and Carrier Complications]
    • Week 3: [EasyShip — Is It Right for Your Business?]

    ⚡ Pro Tip: The more specific your question, the better our team can help. Include details like your shipping method, carrier, current challenge, and what you have already tried.

    Want to be notified when this thread opens? Follow this thread for all the latest updates.

    _____________________________________________

    Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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    🔴 Scam ALERT: Important Tips for Safe Returns and Pickups
    by Seller_kguoELl4COfVB
    Amazon replied

    1. Never hand over or drop your parcel without it being scanned or marked as "Picked Up."

    If the pickup mark is not done, your item can be lost or stolen, and you won’t be able to claim it.

    2. Always check the number of items linked to a single OTP.

    Sometimes multiple returns are grouped under one OTP. In such cases, they may take fewer items but mark all as returned, causing losses.

    3. Never disclose your seller name on Amazon.

    If you confront or question them, they might target you with fake orders or tricks to cause losses.

    59 votes
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    FAKE RETURNLESS ORDERS (NEXUS BETWEEN FAKE CUSTOMERS AND AMAZON TEAM)
    by Seller_sWX1DkNvePVg5
    Amazon replied

    [Moderator edit: removed customer name] IS CONTINUOSLY RASISING FAKE ORDERS. CLAIMED FAKE REFUND ON RETURNLESS ORDERS THRU BOTH FBA AND FBM. IF THERE IS SO MUCH PROBLEM WITH THE PRODUCT OR DELIVERY THEN WHY THIS CUSTOMER KEEP PLACING THE ORDER?.

    RAISED TICKET MULTIPLE TIMES BUT AMAZON IS NOT TAKING ANY ACTION.

    Total Orders placed: 18 (INCLUDING 5 FROM FBA)

    a) Order Delivered and claim fake refund (Non-Returnable) : 7 (including 4 from FBA)

    b) RTO (Refused to accept delivery): 3

    c) Order Cancelled: 3

    d) Order Delivered: 3

    e) Order in Transit: 2

    CLEAR NEXUS BETWEEN AMAZON TEAM AND THESE FAKE CUSTOMERS.

    CUSTOMER MAYBE KING BUT JUST REMEMBER THAT AMAZON IS NOTHING WITHOUT SELLERS.

    AMAZON TEAM ITSELF IS RAISING FAKE ORDERS THRU THESE FAKE CUSTOMERS BECAUSE THEY KNOW THE IN AND OUT OF AMAZON POLICY AND ITS LOOPHOLES.

    33 votes
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    Amazon Does Not Care About Its Sellers
    by Seller_6kjP5tMGcnkvl
    Amazon replied

    It is extremely disappointing to see how Amazon treats its sellers. The same issue has been recurring again and again — scheduled pickups are repeatedly missed without any proper explanation or action from Amazon. Every time a pickup is missed, orders get delayed, and sometimes even cancelled, directly affecting sellers’ reputation and business. Despite raising multiple complaints, Amazon continues to ignore the root cause of the problem.

    Instead of providing a real solution, they simply make sellers fill out a generic form that leads nowhere. The issue remains unresolved, and the cycle continues. Sellers are left frustrated and helpless, with no proper communication or support from the pickup team or customer service. It almost feels like Amazon values its delivery partners more than the sellers who actually run the marketplace.

    A platform as large as Amazon should take seller issues seriously and ensure consistent, reliable pickups. Without timely pickups, sellers cannot deliver products, and buyers lose trust. It’s time Amazon listens to its sellers and fixes these recurring problems instead of hiding behind automated forms and scripted responses.

    12 votes
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    Orders are not getting picked up
    by Seller_4H57ZY6h3P95J
    Amazon replied

    I am using easy ship, but my orders are not getting picked up on time. Also, for last 2-3 days my orders are not picked up, due to this, orders are getting cancelled.

    7 votes
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    My orders were not picked up .
    by Seller_CZEWgdmp2LM61
    Amazon replied

    Dear Team,

    Order id - 403-9781741-8109151,406-7705088-0062769,406-3804311-6162743,171-2491417-5757901 these 4 orders got cancelled because pickup associate not come for pickup. I fill the form 4-5 times but no one contact me and still am facing same issue. I am new seller and these 4 orders got cancelled and I was not able to deliver one of them. Please look into this.

    5 votes
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    Amazon India FBA Scam? Missing Inventory in FBA Alert
    by Seller_yGwCLWpc9igBH
    Amazon replied

    🚨 Amazon FBA Scam? Missing Inventory Alert 🚨

    Continuously 4+ shipments Units missing. For small sellers like us this is very bad. If sending 10 units, 8 only getting checked-in.

    By the time it reaches warehouse itself, we will know how many units is lost. But while raising the case that day, Amazon team responding with saying the status is still "Receiving" . But even after Waiting 14 days, those units never got checked-in.

    Seller support team sends us rude response saying we dint ship correct quantity and ask for all sorts of documentation and bills. After going to the hassle of submitting all, a tiny fraction cost of the product is compensated.

    Even after requesting compensation is not needed, investigate the issue. They still stick to the same auto response of " send us purchase invoice ". I literally asking, i don't need money just wanted my products to be counted properly or without losing it.

    Attaching all shipment ids:

    FBA15KSLYX0N Case id : 11544163062 - still asking invoices even after attaching

    FBA15KTCGPY9 - 3 units missing (note: we even shipped one unit extra by mistake which is also not counted), still in receiving

    FBA15KTJQ7TG - 1 unit missing, still in receiving

    FBA15KTRZV32 - 2 unit missing, still in receiving

    FBA15KTRZVLK - 2 unit missing, still in receiving

    I don't want to again get the response shipment still in receiving status , because I know the units never gonna updated again.

    4 votes
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    cheating and false pratice by Amazon in the name of weight and dimension audits
    by Seller_c71JUgIVzoqSa
    Amazon replied

    Amazon has come across a new method of extracting money from small sellers in the name of weight and dimension audits. recently they have forcefully extracted double the amount of product value by showing a weight of less than 500 grams to be more than 2 kgs. We raised multiple forms to justify our stand with all require images as per policy, but they are not willing to release our hard-earned money. our account goes in negative and now they are asking us to repay the negative balance.

    We have raised multiple forms R_9D1ZMn85uC8wW6s ,R_4esorxBjpjBxbhc, R_9QFYmIloUoG92y7 and case id 11518104862 but they denied it with false reasons just to harass small sellers like us.

    There is no escalation matrix or support for a fair decision and reimbursement of our hard earn money.

    8 votes
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