My account deactivation
Dear Team,
I hope this message finds you well.
I am reaching out for assistance regarding an issue with my Amazon account, which has been deactivated for the past four months. Despite my repeated submissions of the required documents and a detailed Plan of Action (POA), I am consistently receiving the same response from Amazon.
To summarize the situation:
All orders have been delivered as confirmed by our courier partner, Shiprocket.
The Shiprocket website clearly shows that all packets were delivered on time.
I have submitted the necessary POA and documentation multiple times as requested by Amazon.
I would greatly appreciate any help or guidance you can provide to resolve this matter and reactivate my account.
Kindlyb please suggest and help me hear .
Reply recived from Amazon .
We received your submission but do not have enough information to reactive your account. Please provide the following information:
-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.
-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.
-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
My account deactivation
Dear Team,
I hope this message finds you well.
I am reaching out for assistance regarding an issue with my Amazon account, which has been deactivated for the past four months. Despite my repeated submissions of the required documents and a detailed Plan of Action (POA), I am consistently receiving the same response from Amazon.
To summarize the situation:
All orders have been delivered as confirmed by our courier partner, Shiprocket.
The Shiprocket website clearly shows that all packets were delivered on time.
I have submitted the necessary POA and documentation multiple times as requested by Amazon.
I would greatly appreciate any help or guidance you can provide to resolve this matter and reactivate my account.
Kindlyb please suggest and help me hear .
Reply recived from Amazon .
We received your submission but do not have enough information to reactive your account. Please provide the following information:
-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.
-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.
-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
23 replies
Seller_chy5fCStE8sIz
[Moderator Edit: removed personal solicitations]
Seller_LImVvUWeyiCfQ
I don't see where Amazon asked you for a POA. Do you have another communication where they did?
It might help for you to post the original deactivation notification. The one you posted appears to be a follow-up.
Did you address the second bullet Amazon requested? The evidence to support identification of your business?
Where are you sourcing your products from?
Nikki_Amazon
Greetings Aradhana_Creations_U,
Thank you for providing the details about the issue with your Amazon account deactivation. Based on the information you have shared, it seems that Amazon is requesting additional evidence to support the delivery of your recent seller-fulfilled orders, as well as documentation to verify your business identity and inventory.
To assist you further, could you please provide the case ID with seller support, where you explained that your products are generic and unbranded.
Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Nikki
Nikki_Amazon
Hello Aradhana_Creations_U,
Thank you so much for providing the Case ID. That information has allowed me to further investigate your case, and I will make sure to follow up with you until we find a resolution.
Also, I would recommend that you investigate the proof of delivery you have provided. You should verify whether all the shipments were successfully delivered or if some are still in transit. Confirming the status of the deliveries will help determine the validity of the proof of delivery documentation.
I'm happy to continue assisting you with this case. Please let me know if you have any other questions or if there is anything else I can do to help.
Best,
-Nikki
Seller_w4nPEyvym5UYs
Dear Amazon Team,
Not only all the shipments were shipped from my end but also delivered to the customers, You can also check only few buyers have raised concerns on items not received, remaining all the buyers have received the items timely moreover we have also changed our shipping company so that all the items must reach out to the customers on time and with proper tracking update, in cases when the courier gets lost we have also issued 100% full refund to the buyer, Moreover we will to 100% FBA so that customer's can get the orders on time.
All the tracking information along with Screenshots of delivery details have been shared multiple times, and we have recently started selling on amazon and somehow appealed from last 3 months for account reinstatement.
Request you to Please specify what can be done as a new seller we are struggling to sell on Amazon , and since we are genuine seller this constant rejection is disheartening and confusing.
Roxy_Amazon
Hello @Seller_w4nPEyvym5UYs,
Thank you for the detailed update! We really appreciate you taking the time to explain the situation to us in full.
Could you please provide the case ID related to this issue with seller support? That would help us deep dive into it further with the responsible team.
Best,
-Roxy
Roxy_Amazon
Hello @Seller_w4nPEyvym5UYs,
Thank you for providing the case ID so I could look into the issue further.
To resolve this matter, Amazon will need to gather more information from you regarding your sales activities from February to April. Please provide the following documentation:
- Proof of delivery for all items sold during that period, including signed customer receipts and carrier delivery receipts.
- Pre-dated invoices matching the quantity of items sold.
- Commercial license or registration information, business website or email, and company bank information.
It appears you are lacking the necessary proof of delivery documentation for the items sold during that time period. Providing this information will help Amazon thoroughly review your case and determine the appropriate next steps. Please submit these materials in full so Amazon can work on your account reinstatement.
Let me know if you have any other questions. I'm here to assist you through this process.
Best,
-Roxy
Seller_w4nPEyvym5UYs
Subject: Submission of Documentation for Case ID [15922123981]
Dear Team,
Thank you for providing the case ID and the opportunity to resolve this matter. In response to your request for additional information, please find the documentation below:
1. Proof of Delivery:
o During the account activation period, we processed 264 orders. We have attached an Excel sheet detailing all order IDs along with their tracking IDs.
o Out of these 264 orders, only 16 were not delivered on time. To address this issue, we transitioned from India Post to Shiprocket for our shipping needs. Since switching to Shiprocket, all orders have been delivered on time.
o As proof of delivery, we have attached a screenshot from Shiprocket’s portal, which provides end-to-end delivery details. Additionally, we have 100% positive seller feedback, which further demonstrates our commitment to timely delivery.
o For the 16 orders that were delayed, we have made improvements to ensure timely delivery and have not received negative feedback or A-to-Z claims for these orders
ORDER
ID TRACKING
ID'S TRACKING
LINK
113-7156143-2556213 8329245391593 SHIPROCKET
111-7248131-0097802 8329536341525 SHIPROCKET
112-9101876-9359450 8322248411521 SHIPROCKET
112-2792537-8639443 8327455371556 SHIPROCKET
111-4688077-8681819 8329640741512 SHIPROCKET
112-0252393-0029830 8321996661588 SHIPROCKET
111-2685337-5407404 8323972131524 SHIPROCKET
112-3637398-3525060 8321721581579 SHIPROCKET
112-4656193-8921062 8328213171531 SHIPROCKET
114-5127419-7695407 8324591451534 SHIPROCKET
112-9337216-1676211 8324277401535 SHIPROCKET
114-3378504-8701011 8328345751539 SHIPROCKET
113-0311745-3549859 8323678711816 SHIPROCKET
111-2427906-4029867 8326336082156 SHIPROCKET
113-6856621-5949043 8321800212146 SHIPROCKET
113-0730289-8959440 8329759062194 SHIPROCKET
112-7598505-2517804 8322665922174 SHIPROCKET
112-3790307-7081812 8322582402174 SHIPROCKET
112-4868892-2170645 8324222692464 SHIPROCKET
114-2469542-5941851 8328390392718 SHIPROCKET
111-1720559-9649027 8323066252643 SHIPROCKET
114-1808915-0834639 8325630732619 SHIPROCKET
114-3176781-7119401 8322263822621 SHIPROCKET
114-0898171-7914600 8323159812081 SHIPROCKET
113-4184708-5060216 8323337422082 SHIPROCKET
112-9680623-8157832-A 8328278210222 SHIPROCKET
114-9989044-5438653-A 8326733790270 SHIPROCKET
114-6691626-5265858-A 8321322270290 SHIPROCKET
114-1091702-0293830-A 8322846170270 SHIPROCKET
111-8538859-0309819-A 8323286770221 SHIPROCKET
113-3971749-5145040-A 8329014370285 SHIPROCKET
112-7055648-8290615-A 8329661990252 SHIPROCKET
113-3613283-1412255-A 8325489420280 SHIPROCKET
113-0730289-8959440-A 8321984742054 SHIPROCKET
2. Pre-Dated Invoices:
o We have attached invoices for our inventory purchased from local wholesalers and manufacturers. These invoices match the quantities of items sold. If you require invoices for specific products, please provide the ASINs, and we will send the relevant documents.
3. Commercial License and Company Information:
o GST Number: 04BFBPS1705M1ZI
o We do not have a dedicated website; our sales are conducted exclusively on Amazon.com and Etsy.
o Bank Information: Bank statement is attacted .
Please review the attached documentation and let us know if any further information is required. We appreciate your assistance in resolving this matter and look forward to reactivating our account.
Best regards,
Aarti Sharma
Roxy_Amazon
Hello @Seller_w4nPEyvym5UYs,
Thank you for sharing your information. My questions for you:
- Have you provided the tracking information that shows ALL orders as delivered? Have you personally checked that?
- Have you sent pre-dated invoices matching the quantity of items sold?
- Have you sent signed documents that confirm the buyer confirmed receiving the items?
I'll wait for your answers!
Best,
-Roxy
Seller_w4nPEyvym5UYs
Dear Sir,
I am writing to address the three points you raised:
Tracking Information for All Orders: Yes, I have personally checked every single tracking ID, and all packets have been successfully delivered to the buyers. In my POA, I have attached an Excel sheet with the order numbers and their corresponding tracking numbers. You can also verify this information on the Shiprocket tracking website.
Pre-dated Invoices Matching the Quantity of Items Sold: We have already provided all relevant inventory invoices in my POA. We maintain sufficient inventory to fulfill all orders, as indicated in the provided documentation.
Signed Documents Confirming Receipt by the Buyer: We have screenshots of all delivered orders and have sent you the complete order sheet with tracking numbers. Although Shiprocket does not provide signed delivery documents, their tracking system shows full delivery details, including time and date. Additionally, our account has been deactivated for the past 120 days without any reason, and we have not received any A-to-Z claims or negative feedback, which further confirms that all packets were delivered on time.
If you require any further information or clarification, please let me know.
Best regards,
Aarti
Seller_w4nPEyvym5UYs
Dear Sir,
I am writing to address the three points you raised:
Tracking Information for All Orders: Yes, I have personally checked every single tracking ID, and all packets have been successfully delivered to the buyers. In my POA, I have attached an Excel sheet with the order numbers and their corresponding tracking numbers. You can also verify this information on the Shiprocket tracking website.
Pre-dated Invoices Matching the Quantity of Items Sold: We have already provided all relevant inventory invoices in my POA. We maintain sufficient inventory to fulfill all orders, as indicated in the provided documentation.
Signed Documents Confirming Receipt by the Buyer: We have screenshots of all delivered orders and have sent you the complete order sheet with tracking numbers. Although Shiprocket does not provide signed delivery documents, their tracking system shows full delivery details, including time and date. Additionally, our account has been deactivated for the past 120 days without any reason, and we have not received any A-to-Z claims or negative feedback, which further confirms that all packets were delivered on time.
If you require any further information or clarification, please let me know.
Best regards,
Roxy_Amazon
Hello @Seller_w4nPEyvym5UYs,
Thank you for your previous responses. I've followed up with the responsible team, and they've informed me that the information you provided in your last message does not align with the details they have access to in reviewing your account.
To ensure we're on the same page, I'd appreciate if you could please access your A-to-Z Claims page and review the content under the "All" tab. This will allow us to cross-reference the information and get to the bottom of any discrepancies.
These are the items that are still being required by the team in order to reactivate your account:
- Proof of delivery for all items sold during that period, including signed customer receipts and carrier delivery receipts - Make sure they all were delivered within the estimated date of arrival.
- Pre-dated invoices matching the quantity of items sold.
- Commercial license or registration information, business website or email, and company bank information.
Best wishes,
-Roxy
Seller_w4nPEyvym5UYs
Dear Team,Thank you for providing the case ID and for the opportunity to resolve this matter. In response to your request for additional information, please find the relevant documentation below:
Proof of Delivery:
During the account activation period, we processed a total of 264 orders. Attached is an Excel sheet detailing all order IDs along with their tracking IDs.
Out of these 264 orders, only 16 were not delivered on time. To address this issue, we transitioned from India Post to Shiprocket for our shipping needs. Since this switch, all subsequent orders have been delivered on time.
We have included a screenshot from Shiprocket’s portal, which provides end-to-end delivery details. Additionally, we have received 100% positive seller feedback, reflecting our commitment to timely delivery.
For the 16 delayed orders, we have implemented improvements to ensure timely delivery moving forward. Importantly, we have not received any negative feedback or A-to-Z claims related to these orders. For any A-to-Z claims we did receive, we have attached the relevant India Post booking postal bill export scan copy with the stamp of the Indian Post authorized head.
Future Commitment:
We are fully committed to rectifying any delivery issues. Moving forward, we will exclusively use Shiprocket courier services. Additionally, we are considering Amazon Fulfillment services to further enhance our delivery reliability.
We appreciate your consideration of our request and look forward to your response.
[Moderator Edit: removed personal information]
Best regards,
