Action Required: Verify your Selling on Amazon account
On June 11th,I had received this notification from Amazon:
Then I followed the email prompt and clicked the link, hoping to submit documents to prove my identity information. However, to my surprise, it only entered the account info page, and there was no button to submit documents or click to reactivate the account on this page. For this reason, I sought help from Amazon's customer service, but they were unable to help me solve this problem.
I contacted the account health support team through the yellow button in my account health, but the phone kept playing music and no one answered
I need help!
Action Required: Verify your Selling on Amazon account
On June 11th,I had received this notification from Amazon:
Then I followed the email prompt and clicked the link, hoping to submit documents to prove my identity information. However, to my surprise, it only entered the account info page, and there was no button to submit documents or click to reactivate the account on this page. For this reason, I sought help from Amazon's customer service, but they were unable to help me solve this problem.
I contacted the account health support team through the yellow button in my account health, but the phone kept playing music and no one answered
I need help!
7 replies
Seller_4zBzdtgCyS9EI
uhm...Have you clicked on a link to start verification??
Atlas_Amazon
Hello @Seller_qoWFGhVV06SK0
Thank you for the information regarding what is occurring on the account as of now. I understand that when you select the begin verification, the link directs you to the account information and it does not have any information available.
I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread with any future questions or updates on the situation.
Best,
Atlas
Josh_Amazon
Hello @Seller_qoWFGhVV06SK0,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing while trying to reactivate your account.
In this case, just to try some troubleshooting, please try the following:
- Check that you are NOT using Safari as your internet browser. Seller Central work properly with Google Chrome or Mozilla Firefox.
- Clear the Cache and Cookies of your internet browser, this information might be causing that you don't get the complete form to load to complete the reactivation process.
If those steps don't work, don't worry. I have gathered the necessary details to escalate this to our internal team. Let me know if the steps above worked or not, however, please refrain from creating new cases about this situation as I am escalating it now to our team.
Please wait with me until I get a response from them, so I can get back to you with an update soon.
Kind regards,
-Josh
Seller_qoWFGhVV06SK0
Hello Josh
Thank you for your contacting.
I have been using Firefox browser all along. I just cleared the cache and cookies, and then clicked on the verification link, but it still shows the same as before, without an entry point for submitting files.
Seller_rrDCjwfpP1gUa
Hello, I have the same issues. I'm waiting for your update information. Thank you
