Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_3raFMASxJko0x

Not approved to sell some of own products with my own brand

My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.

I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine

When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"

as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.

56 views
29 replies
Manage Your Brand
Tags:Brand Registry, Transparency
10
Reply
user profile
Seller_3raFMASxJko0x

Not approved to sell some of own products with my own brand

My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.

I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine

When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"

as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.

Manage Your Brand
Tags:Brand Registry, Transparency
10
56 views
29 replies
Reply
29 replies
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

Can you share that case ID with me? I can take a look and try to help escalate if this is an ongoing issue.

Thanks,

Tatiana

00
user profile
Seller_3raFMASxJko0x
In reply to: Tatiana_Amazon's post

case ID 11314560191

any help would be appreciated, we are losing a lot of sales because of this

00
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_3raFMASxJko0x's post

We can’t see your case, only a MOD can.
So with out ASIN details, there is nothing more to add.

00
user profile
Seller_Ri0SgMO3rxlYn
In reply to: Seller_2sSWhvyZsq56v's post

OP is replying to the MOD that asked for the case number.

00
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_Ri0SgMO3rxlYn's post

Oh i didn’t realize that weird icon was a mod. usually expecting a black circle with an “a” or a “smiley”

40
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

I see the case has been active, and we're still working on getting you a solid response. I have escalated it and will check back tomorrow to ensure you received the help needed.

Thanks,

Tatiana

10
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_3raFMASxJko0x's post

Did the brand on those listings get changed/hijacked?

10
Follow this discussion to be notified about new activity
user profile
Seller_3raFMASxJko0x

Not approved to sell some of own products with my own brand

My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.

I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine

When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"

as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.

56 views
29 replies
Manage Your Brand
Tags:Brand Registry, Transparency
10
Reply
user profile
Seller_3raFMASxJko0x

Not approved to sell some of own products with my own brand

My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.

I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine

When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"

as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.

Manage Your Brand
Tags:Brand Registry, Transparency
10
56 views
29 replies
Reply
user profile

Not approved to sell some of own products with my own brand

by Seller_3raFMASxJko0x

My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.

I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine

When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"

as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.

Manage Your Brand
Tags:Brand Registry, Transparency
10
56 views
29 replies
Reply
29 replies
29 replies
Quick filters
Sort by
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

Can you share that case ID with me? I can take a look and try to help escalate if this is an ongoing issue.

Thanks,

Tatiana

00
user profile
Seller_3raFMASxJko0x
In reply to: Tatiana_Amazon's post

case ID 11314560191

any help would be appreciated, we are losing a lot of sales because of this

00
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_3raFMASxJko0x's post

We can’t see your case, only a MOD can.
So with out ASIN details, there is nothing more to add.

00
user profile
Seller_Ri0SgMO3rxlYn
In reply to: Seller_2sSWhvyZsq56v's post

OP is replying to the MOD that asked for the case number.

00
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_Ri0SgMO3rxlYn's post

Oh i didn’t realize that weird icon was a mod. usually expecting a black circle with an “a” or a “smiley”

40
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

I see the case has been active, and we're still working on getting you a solid response. I have escalated it and will check back tomorrow to ensure you received the help needed.

Thanks,

Tatiana

10
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_3raFMASxJko0x's post

Did the brand on those listings get changed/hijacked?

10
Follow this discussion to be notified about new activity
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

Can you share that case ID with me? I can take a look and try to help escalate if this is an ongoing issue.

Thanks,

Tatiana

00
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

Can you share that case ID with me? I can take a look and try to help escalate if this is an ongoing issue.

Thanks,

Tatiana

00
Reply
user profile
Seller_3raFMASxJko0x
In reply to: Tatiana_Amazon's post

case ID 11314560191

any help would be appreciated, we are losing a lot of sales because of this

00
user profile
Seller_3raFMASxJko0x
In reply to: Tatiana_Amazon's post

case ID 11314560191

any help would be appreciated, we are losing a lot of sales because of this

00
Reply
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_3raFMASxJko0x's post

We can’t see your case, only a MOD can.
So with out ASIN details, there is nothing more to add.

00
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_3raFMASxJko0x's post

We can’t see your case, only a MOD can.
So with out ASIN details, there is nothing more to add.

00
Reply
user profile
Seller_Ri0SgMO3rxlYn
In reply to: Seller_2sSWhvyZsq56v's post

OP is replying to the MOD that asked for the case number.

00
user profile
Seller_Ri0SgMO3rxlYn
In reply to: Seller_2sSWhvyZsq56v's post

OP is replying to the MOD that asked for the case number.

00
Reply
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_Ri0SgMO3rxlYn's post

Oh i didn’t realize that weird icon was a mod. usually expecting a black circle with an “a” or a “smiley”

40
user profile
Seller_2sSWhvyZsq56v
In reply to: Seller_Ri0SgMO3rxlYn's post

Oh i didn’t realize that weird icon was a mod. usually expecting a black circle with an “a” or a “smiley”

40
Reply
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

I see the case has been active, and we're still working on getting you a solid response. I have escalated it and will check back tomorrow to ensure you received the help needed.

Thanks,

Tatiana

10
user profile
Tatiana_Amazon
In reply to: Seller_3raFMASxJko0x's post

Hi @Abucu_LLC,

I see the case has been active, and we're still working on getting you a solid response. I have escalated it and will check back tomorrow to ensure you received the help needed.

Thanks,

Tatiana

10
Reply
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_3raFMASxJko0x's post

Did the brand on those listings get changed/hijacked?

10
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_3raFMASxJko0x's post

Did the brand on those listings get changed/hijacked?

10
Reply
Follow this discussion to be notified about new activity