Fake buyer placing orders with different names & claiming refunds without returning the items
A FAKE BUYER IS PLACING ORDERS BY DIFFERENT NAMES & CLAIMING REFUNDS WITHOUT RETURNING BACK THE ITEMS.
THE SUSPICIOUS BUYER IS MIS-USING THE PREVILIGES OF AMAZON AND CAUSING FINANCIAL LOSS AND HARASSMENT TO SELLER
DESPITE REPORTING SUSPICIOUS ORDER, THERE IS NO RESPONSE AND OUR PERFORMANCE IS GETTING AFFECTED.
PLEASE HELP
We hereby raise our request to report fraud & suspicious claims as claimed by below said buyer.
Order Id : 408-3330943-4333100 dated 18.5.2023
Order Id : 403-6034613-8342754 dated 19.6.2023
Order Id : 406-8763743-8229967 dated 28.6.2023
Order Id : 402-7486761-9435542 dated 28.6.2023
The buyer is mis-using and taking advantage of the previlage given by amazon to its buyers. The buyer has developed a practice of placing the order and then take return of the full amount and then return used qty or lesser qty by placing false return reasons. As per amazon policy, returns can only be placed in case of non delivery/partial delivery/wrong item delivered/torn or damaged parcel received, but here this particular buyer is changing names and address to make false claims. we are feeling harassed by this attitude as this is causing mental & financial loss to the seller. You are requested to kindly investigate this particular buyer and prevent us from any future fraud from this buyer.
Tracking ID ASIN Return qty Return reason In policy Resolution Refunded Amount
513730070026 B081LLQV93 10 NEVER_ARRIVED Y StandardRefund 1490
513710215478 B081LLQV93 10 CR-SWITCHEROO N StandardRefund 1490
We have attached screenshot of orders placed by orders which clearly shows same buyer is placing bulk orders by changing name with same address. Kindly look into the matter and do the needful to prevent us from future fraud claims.
Thanks and regards
Fake buyer placing orders with different names & claiming refunds without returning the items
A FAKE BUYER IS PLACING ORDERS BY DIFFERENT NAMES & CLAIMING REFUNDS WITHOUT RETURNING BACK THE ITEMS.
THE SUSPICIOUS BUYER IS MIS-USING THE PREVILIGES OF AMAZON AND CAUSING FINANCIAL LOSS AND HARASSMENT TO SELLER
DESPITE REPORTING SUSPICIOUS ORDER, THERE IS NO RESPONSE AND OUR PERFORMANCE IS GETTING AFFECTED.
PLEASE HELP
We hereby raise our request to report fraud & suspicious claims as claimed by below said buyer.
Order Id : 408-3330943-4333100 dated 18.5.2023
Order Id : 403-6034613-8342754 dated 19.6.2023
Order Id : 406-8763743-8229967 dated 28.6.2023
Order Id : 402-7486761-9435542 dated 28.6.2023
The buyer is mis-using and taking advantage of the previlage given by amazon to its buyers. The buyer has developed a practice of placing the order and then take return of the full amount and then return used qty or lesser qty by placing false return reasons. As per amazon policy, returns can only be placed in case of non delivery/partial delivery/wrong item delivered/torn or damaged parcel received, but here this particular buyer is changing names and address to make false claims. we are feeling harassed by this attitude as this is causing mental & financial loss to the seller. You are requested to kindly investigate this particular buyer and prevent us from any future fraud from this buyer.
Tracking ID ASIN Return qty Return reason In policy Resolution Refunded Amount
513730070026 B081LLQV93 10 NEVER_ARRIVED Y StandardRefund 1490
513710215478 B081LLQV93 10 CR-SWITCHEROO N StandardRefund 1490
We have attached screenshot of orders placed by orders which clearly shows same buyer is placing bulk orders by changing name with same address. Kindly look into the matter and do the needful to prevent us from future fraud claims.
Thanks and regards
15 replies
Seller_Wdm2nVMBN1lgs
have you mapped your listing in other seller’s listing then to avoid further loss kindly remove mapped listing because the seller might do fake orders and give you false review so that your business get affected.
Solution : if the listing is mapped then sent an email to that particular seller stating that you will remove the listing but kindly remove the false feedbacks and review.
Seller_uXP5ndeBHYDt7
Sir
I am seller and suffering Loss. If same thing persist, I amy leave seeling on Amazon.
In my case I amd Honest and sending New Tesla batteries, but buyer is retaining New Battery and return his own used/old Battrey/different make. Even after reproting or requesting Claim from Amazon, Claim is straight away denied.
Reasonn well known to Amazon. I donot understand to who is taking this decision.
My request to Amazon is that., No One in India is taking Battery Back, Once it is sold as it has warantty, there fore buyer can take to Service centre or any Dealer in their Area and show faulty battery. To Genuine case Company will definetely take action in favour of Genuine Buyer.
I request Amazon to remove Return option for Batteries, I still, will definetely help buyers to get their complaint resolved, also try to replace in case of any fault. I will never think to defame Amazon. But if this system of Amazon further continues for Harasing suppliers, I amy stop selling Batteries on Amazon and start selling those items on Return is not applicable.
I also wanted to inform Amazon that other online companies are not returning or doing refund to buyers so easily as Amazon is doing.
Please help me sir.
Seller_cF1vItXUHH4RX
Amazon is customer friendly
He don’t listen to seller
I too faced problems but they think sellers are untrue personal
Customer return goods unboxed,used and even only cover
Than also have to refund them
Seller_rgctXjkMddEqR
True we also facing same problem. there are more than 10 to 15 percent fake buyers buying products in amazon. how to control this @Amzon team please help us.
Seller_1Suzi9PN6A99x
Dear Sir,
Same issue has been again the fake buyer placing order, by which lose, buyer name is yoga. please stop that har, please solve the problem on an urgent basis.
Regards
Team Pravek
Seller_TDm22FEtWEjDR
Yes Me to facing such issue, Recent days Amazon not looking to such suspicious buyer and denied claim for such return order. Seller got big headache from such orders and end up with huge loss.
Seller_hPVGcnbTWkAAJ
When you have identified him as the same fake buyer, then send him empty box or some other unusable stuff in place of the original item. As every seller has to fulfill each & every orders received at Amazon, then there is no way to cancel it. Only option is to send the wrong item. In this case only shipping fee will be in loss. There are plenty of fake & fraud buyers & they are misusing the customer friendly policy of Amazon. One more thing you can do. Opt out from Easy Ship service & send order by only Self Ship. You can choose Delhivery as courier partner. They are cheaper & faster than ATS & take pickup directly from your place. Then only prepaid orders will be executed. In general prepaid buyers are found to be genuine. In this case you may get some less orders but whatever you receive are genuine.
Seller_WcV3j8dixUMNy
we are also facing the same issue. After Confirm Delivery to the Buyer Amazon issuing refund. Buyer gives reason order not received . even after refund Amazon is not picking up the item. meaning buyer get both item as well 100 % refund.
Customer care only suggest us to File SAFE-T Claim which is completely loss to the seller
but Amazon will not take any action as it is customer friendly
Seller_stIVSvI0nYDRq
Sometimes it’s hard to identify fake customers and unable to claim. Amazon should prevent these kind of customer to order product. Verification of customer, customer return item should be checked by Amazon when deliver order and pick up to product.
