NO RESPONSE FROM AMAZON SELLER SUPPORT
Amazon seller support team works in a worst way. As a new seller i faced many issues in amazon selling.
Everytime new person picks up the call.need to explain the same thing again and again .
Fake Buyer placed the orders and he started rejecting those orders making any claim about the product.
Tries contacting amazon seller support in that case but they don't respond within time . They just ask sellers to wait.
How would a seller wait when he is facing too much issues.
1)They didn't respond on the fake buyer claim submitted by me.
2)Fake buyer kept on ordering the products.
3)As a new seller , we kept on cancelling the orders at our end because no response was received from seller support team.
4)It hampered my account health and they deactivated the buy box due to issues.
5)Again fake buyer submitted claim that he received wrong product.
6)I submitted an appeal regarding the same but the seller team doesn't even care to respond.
7)Everytime they send system generated mail and ask to submit more documents.
8)Inspite of submitting all documents and clearly stating the issue.
9)I am not receiving any proper resolution.
10)When i try contacting account health support they say contact seller support team , seller support team says contact account health team
11)Nobody's ready to take the responsibility.
Very pathetic experience as a new seller
worst service by amazon
0 replies
Seller_jhegV0tLpoQZI
I am also facing the same. Nobody's care and responsibility. Easy Ship pick up issue
and even three FBA Shipment not pick up
Noor_Amazon_
Hi @MALETA ,
Thanks for reaching out to the Forums.
Have you reported the order(s) in question as suspicious already?
This should be done whenever you suspect a buyer to be abusive or an order to be fake, for both Easy Ship or Self-Ship orders.
You can find here the steps to Fake order or buyer abuse check for Easy Ship or Self-Ship orders .
Noor
Seller_93bXKuRlNJLBu
All the seller support people have blocked our numbers when we questioned their integrity. We had 85 items returned out of 135 due to fake orders. Now, they have blocked us and not even replying anywhere. Even FBA is committing frauds as I sent 20 pcs of an item and they said they received only 18. I mean they can mark you a lier whenever they want. Well, we have booked so much loss on amazon due to fake orders and different returns(received rocks and stones packed in boxes).
I would rather say stay away from these [Moderator Edit: removed inappropriate commentary] as much as you can.
Seller_9DL4UyGiZMYnc
you are right sir. We also facing same issue
